簡介：廈門大學碩士學位論文基于代理成本理論的我國上市公司現(xiàn)金股利政策研究姓名路昭君申請學位級別碩士專業(yè)金融學指導教師鄭鳴20080401ABSTRACTABSTRACTTHISPAPERTRIESTOANALYZETHEAGENCYCOSTAFFECTIONONDIVIDENDPOLICYINLISTEDCOMPANIESREFERINGTOTHEDIVIDENDPOLICYMANYFOREIGNSCHOLARSHAVEDONEMUCHRESEARCHANDACHIEVEDDIFFERENTCONCLUSIONSHOWEVERINOURCOUNTRY，SINCETHESTOCKMARKETISVERYYOUNG，SUCHRESEARCHISSTILLABEGINNINGMOSTOFOURLISTEDCOMPANIESCOMEFROMTHENATIONALENTERPRISES，SOTHEREEXISTSSPECIALSHAREOWNERSHIPSTRUCTUREANDCORPORATEGOVERNANCESTRUCTURE，RESULTINGINTHESERIOUSAGENCYPROBLEMBESIDES，THEMARKETMECHANISMISIMPERFECTALLTHESEFACTORSMAKETHEDIVIDENDPOLICYVERYOPTIONAL，CALLED‘‘THEDIVIDENDPUZZLEINCHINA’RESEARCHONTHISPROBLEMWILLHELPTHESTOCKMARKETDEVELOPHEALTHILYTHISPAPERUSESBOTHSTANDARDIZEDRESEARCHANDEMPIRICALAPPROACHFROMTHEANGLEOFTHEORYFIRST，THISPAPERHASINTRODUCEDONEOFTHEMAINTHEORIESOFDIVIDENDPOLICYINTHEWESTAGENCYCOSTTHEORYANDCLASSIFIEDTHEEXISTINGDOMESTICSTUDIESINTHISFIELD，SUMMEDUPTHECHARACTERISTICSOFTHECASHDIVIDENDINOURLISTEDCOMPANIESANDMADETHEORETICALANALYSISBASEDONTHEAGENCYCOSTTHEORYFROMTHEANGLEOFDEMONSTRATION，THISPAPERHASSELECTED19992006，SHANGHAIANDSHENZHENSTOCKMARKETSONLYISSUINGASHARESOFLISTEDCOMPANIESASSAMPLES，THROUGHTHEESTABLISHMENTOFTWOMODELSCASHDIVIDENDDISTRIBUTIONFACTORMODELANDTHELEVELOFCASHDIVIDENDPAIDFACTORMODEL，USEMAXIMUMLIKELIHOODESTIMATIONMETHODANDMULTIPLELINEARREGRESSIONANALYSISTOSTUDYTHEFACTORSWHICHAFFECTTHECASHDIVIDENDSTHERESULTSSHOWEDTHATTHEAGENCYRELATIONSHIPBETWEENTHESHAREHOLDERSANDCREDITORSISOFGREATIMPACTONTHECASHDIVIDENDSALSO，THEAGENCYRELATIONSHIPBETWEENTHESHAREHOLDERSANDMANAGERSHASHADACERTAINIMPACTONITALTHOUGHTHEAGENCYRELATIONSHIPBETWEENLARGEANDSMALLSHAREHOLDERSHASASIGNIFICANTIMPACTONTHEDIVIDENDPOLICY，THESPECIALNATUREOFCHINA。SSECURITYMARKETMAKESTHEIMPACTEVENMORECOMPLEXFINALLY；AIMINGATTHEAGENCYPROBLEMEMBODIEDINTHEDIVIDENDPOLICY，THEAUTHORHASADVANCEDSOMEPROPOSALSWHICHWILLHELPBUILDSTANDARDDIVIDENDPOLICYANDPROMOTETHECAPITALMARKET’SDEVELOPMENTKEYWORDSLIMEDCOMPANY；CASHDIVIDEND；AGENCYCOST

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簡介：合肥工業(yè)大學碩士學位論文江西稅務代理存在的問題及對策研究姓名楊瑩申請學位級別碩士專業(yè)公共管理指導教師姚祿仕20081201THEPROBLEMSANDMEASURESINJIANGXITAXDEPUTYABSTRACTASAMARKETINTERMEDIARYSERVICES，TAXAGENTSFORMEDANDDEVELOPEDGRADUALLYALONGWITHTHEDEVELOPMENTOFCOMMODITYECONOMYANDTHETAXSYSTEMWHICHISMOREANDMORECOMPLEX，ANDITISTHEPRODUCTOFTHEDEVELOPMENTOFMARKETECONOMYANDIMPORTANCEINTHECOURSEOFPUBLICSERVICES．INMANVDEVELOPEDCOUNTRIES，ITISCOMMONFORTAXPAYERSTORELYONINTERMEDIARIESFORRATEPAYING，ANDITHASBEENPROVEDTOBEEFFECTIVETHROUGHPRACTICEINMANYCOUNTRIES．INMANYCOUNTRIESSUCHASJAPAN，THEUNITEDSTATES，SOUTHKOREA，AUSTRALIA，TAIWAN，HONGKONGANDSOON，TAXAGENCYSYSTEMHAVEBEENIMPLEMENTEDROUNDLYANDAMATUREANDNORMATIVEMARKETHASBEENFORMED．ASTHEOFLASTDECADE，CHINA’STAXHASBEENFORMEDBASICALLY，ANDITISGOINGTOBEATRADEOFSOCIALINTERMEDIARYSERVICEGRADUALLYANDAIMPORTANTPARTOFTAXCOLLECTIONANDMANAGEMENTREFORM．HOWEVER，THEREARESOMEPROBLEMSINTHEPROCESSOFDEVELOPMENT，SOITISIMPORTANTFORTHEDEVELOPMENTOFTHETAXDEPUTYTORESOLVETHECONFLICTSANDPROBLEMSANDESTABLISHASYSTEMWHICHSUITCHINA’SNATIONALCONDITIONS．UNDERTHEGUIDANCEOFTHEDENGXIAOPING’SSOCIALISTMARKETECONOMYTHEORY，INACCORDANCETOTHEREQUIREMENTSOFTAXREFORM，CONNECTECLOSELYWITHCHINA’SREFORM，THEMEANINGANDSIGNIFICANCEUNDERTHEMARKETECONOMYARERESEARCHED．FIRSTOFALL，THEBASICMEANINGANDTHETHEORYISEXPOUNDED；SECONDLY，CONPAREWITHTHETAXAGENTMODELOFJAPANANDTHEUNITEDSTATESWHICHDEVELOPEDWELL．THEGAPBETWEENCHINAANDTHEMANDTHEEXPERIENCEGOTTENFROMTHEMAREEXPOUNDED．THIRDLY．THESTATUSQUO，PROBLEMSANDREASONSOFTAXINPANGXLAREREASERACHED．ATLAST，THEMEASURESSUCHASTHEOPTIMIZATIONOFTHEENVIRONMENT，IMPROVMENTOFTHEMANAGEMENTSYSTEM，ORGANIZATIONSTOSTRENGTHENGOVERNANCEAREPUTFORWARDTOCRITERIONANDDEVELOPETAXAGENTINJLANGXLTHERESULTSOFTHEPAPERARENOTONLYIMPORTANTTOTHECRITERIONANDDEVELOPMENTOFTHETAXAGENTINJIANGXI，BUTALSOTODEVELOPANDIMPROVETHETAXAGENTOFOTHERPROVINCESAUTONOMOUSREGIONS．KEYWORDSTAXAGENCYPROBLEMSCOUNTERMEASURESRESEARCH

簡介：廈門大學碩士學位論文我國保險代理人欺詐問題研究姓名黃歡申請學位級別碩士專業(yè)金融學指導教師趙正堂20081001ABSTRACTWITHTHERAPIDDEVELOPMENTINDOMESTICINSURANCEINDUSTRY，INSURANCEFRAUDISBECOMINGMORESERIOUS，OFWHICHINSURANCEAGENTFRAUDHASABROADERANDDANGEROUSSOCIALIMPACTTHEREASONSWHYINSURANCEAGENTFRAUDISARISINGARENOTONLYASERIESOFFACTORSSUCHASTHEIMPERFECTIONOFEXISTINGPOLICIESORREGULATIONS，THEINEFFECTIVENESSOFMONITORINGANDTHEINEXACTPOSITIONINGOFINSURANCEAGENTSMARKET，BUTALSODEEPERFACTORSBASEDONASYMMETRICINFORMATIONTHEPRINCIPALAGENTRELATIONSHIPITSELFINTHISPAPER，ACCORDINGTOTHESETWOASPECTS，ITPROPOSESTHATFROMTHEMARKETANDSYSTEMASWELLASPRINCIPALAGENTRELATIONSHIPUNDERASYMMETRICINFORMATIONTOANALYSIS，USINGTHEPRINCIPALAGENTMODELCONCLUSIONSASWELLASLEARNINGFROMFOREIGNEXPERIENCE，COMBINEDWITHTHEACTUALSITUATIONTOTAKEMEASURESTEDUCEINSURANCEAGENTFRAUDINPURPOSEOFESTABLISHEDRESEARCH，THISPAPERCONSISTSOFFIVECHAPTERSCHAPTER1INTRODUCESTHEBACKGROUNDANDRESEARCHSIGNIFICANCEOFTHISPAPER，ANDITUNSCRAMBLESRELEVANTARTICLESABOUTINSURANCEFRAUDBOTHHOMEANDABROAD，WHICHLAYSAGROUNDFORTHEFOLLOWINGRESEARCHCHAPTER2DESCRIBESTHETHEORYOFASYMMETRICINFORMATIONANDTHEFORMSOFINSURANCEFRAUD，ANDTHENITANALYZESTHEMEANINGOFINSURANCEFRAUDINTHEVIEWSOFLAWSANDECONOMICSATTHESAMETIME，ITPROPOSESTHECONCEPTOFTHEINSURANCEFRAUDRESTRICTINTHEVIEWOFINSURANCEINDUSTRYCORPORATEGOVEMANCECHAPTER3FOCUSESONTHEINSURANCEAGENTFRAUD，DISCUSSINGTHEPERFORMANCEANDINFLUENCEOFAGENTFRAUD，ANDTHENITEMPHASIZESTHECAUSESOFAGENTFRAUDINSIDEOFTHEMARKETANDTHESYSTEM，ASWELLASPRINCIPALAGENTRELATIONSHIPINTHEEND，WETRYTOPROPOSESOMEMEASURESANDVIEWSTOSOLVEAGENTRELATEDFRAUDKEYWORDSASYMMETRICINFORMATION；INSURANCEAGENTS；INSURANCEFRAUD；MONITORING

簡介：江西財經(jīng)大學碩士學位論文基于委托代理理論的基金管理人激勵與約束機制研究姓名蔣龍申請學位級別碩士專業(yè)企業(yè)管理指導教師袁紅林20081201ABSTRACTINRECENTYEARS，CHINASECURITIESINVESTMENTFUNDINDUSTRYHASEXPERIENCEDAUNUSUALHIGHSPEEDDEVELOPMENT，MOREANDMOREPEOPLEHAVECONCERNEDABOUTFUNDCHINAASHAREMAIKETHASALSOUSHEREDINAHISTORICBULLMARKET，BUTNOW，F(xiàn)ACEDWITHTHERAPIDDECLINESITUATIONONLYLESSTHANAYEAR，THEMAJORITYOFCHINESEINVESTORSHAVEEXPERIENCEDANUNPRECEDENTEDROLLERCOASTERMARKETTHEPERFORMANCEOFTHEFUNDINDUSTRYISNOTSATISFACTORY，ALMOSTALLOFTHEFUNDPRODUCTSATALOSS，ANDTHEPROPORTIONOFLOSSISSOLARGE，SHOWINGTHELEVELOFPROFESSIONALFUNDMANAGERSARELIMITEDALTHOUGH，EXISTENCEOFDOMESTICMONETARYPOLICYTIGHTENINGANDLOANCRISISOFTHEUNITEDSTATESANDMANYOTHERFACTORS，SUCHALARGEPROPORTIONOFTHELOSSISNODOUBTEXPOSEDTHEGOVEMANCEOFTHEFUNDEXISTSSOMEPROBLEMSINADDITIONTOITSOWNDEVELOPMENTFUNDINDUSTRYISTOAPID，COORDINATEDPOLICIESANDREGULATIONSRELATEDTOTHEIMPERFECT，DEFECTSOFTHEFUNDMANAGERSINCENTIVEANDRESTRAINTMECHANISMSISALLIMPORTANTASPECTASARESULT，HOWTOSETUPANEFFECTIVEMECHANISMFORENCOURAGINGANDRESTRAININGFUNDMANAGEMENTCOMPANIESANDFUNDMANAGERSTOENABLETHEMTOBETTERSERVICETHEMAJORITYOFINVESTORS，HASBECOMEAPUBLICCONCERNFUNDMANAGERSONTHEINCENTIVEANDRESTRICTIVEMECHANISMWILLINTENSIVELYRESEARCHINTHISPAPERBASEDONTHEANALYTICALFRAMEWORKOFAGENTTHEORYMADEASSUMPTIONRESEARCH，BUILDRESEARCHMODEL，ATTHESAMETIMECOMBINATIONOFTHEACTUALSITUATIONINDEPTHANALYSISOFSPECIFICCASESABOUTINVESTORS，F(xiàn)UNDMANAGERSANDTRUSTEESOFTHETRUSTRELATIONSHIPPROBLEMSANALYSISOFTHEOBJECTFROMTHEPOINTOFVIEW，THEDOMESTICFUNDSANDFUNDMANAGEMENTCOMPANYTHATSPECIALIZEDFORMSOFBUSINESSORGANIZATIONSARETHELACKOFRESEARCHSTHECURRENTSTUDYFOCUSEDONTHEGOVERNANCEOFTHECORPORATEFUND，WHILECHINACONTRACTFUNDINDUSTRYRESEARCH，INPARTICULARTHEMECHANISMANDTHEROLEOFINDEPENDENTDIRECTORSANDTHERELATEDMANAGEMENTFEESTHEORETICALRESEARCHRESULTSANDEXPERIENCEARERAREFIRSTOFALL，THISARTICLECOMPARETHEGOVERNANCESITUATIONBETWEENHOMEANDABROAD，F(xiàn)OUNDTHATFUNDMANAGERSINTHECASEOFASYMMETRICINFORMATIONEXISTSBECAUSEOFTHEIRPROFESSIONALCONCERNSFROMTHEPERSPECTIVEOFMAXIMIZINGTHEIROWNINTERESTS，RESULTINGINADVERSESELECTIONANDMORALHAZARDPROBLEMSSECONDARY，THROUGHACTSOFDYNAMICGAMETHEORY，CONTRACTTHEORYFROMADIFFERENTPOINTOFFUNDMANAGERSINDEPTHSTUDYALWAYSAROUND2OFVIEWOFINCENTIVEANDRESTRICTIONTOSOLVETHETWOPROBLEMSONE，TO

簡介：西南財經(jīng)大學碩士學位論文理財業(yè)務在銀行業(yè)經(jīng)營轉(zhuǎn)型中的作用研究基于代理人約束體系的完善姓名楊珍花申請學位級別碩士專業(yè)金融學指導教師翟立宏20081101理財業(yè)務在銀行業(yè)經(jīng)營轉(zhuǎn)型中的作用研究和零售業(yè)務并重的轉(zhuǎn)型方向，作為零售業(yè)務之一的理財業(yè)務成為其重要內(nèi)容，其發(fā)展標志主要體現(xiàn)在兩方面理財產(chǎn)品創(chuàng)新的活躍和理財專業(yè)團隊的建設。第二個分析點即理財業(yè)務，進一步介紹理財業(yè)務的各方面內(nèi)容，包括理財業(yè)務的發(fā)展狀況和國內(nèi)外支持因素。在對理財業(yè)務發(fā)展現(xiàn)狀的描述中，著重介紹理財產(chǎn)品的相關情況，對市場上流行的三大類銀行理財產(chǎn)品主要有外匯及本外幣連接結(jié)構(gòu)性存款、人民幣理財產(chǎn)品和代客境外理財?shù)陌l(fā)行規(guī)模和市場運行情況進行介紹。在理財業(yè)務國內(nèi)外支持發(fā)展因素的分析上，國內(nèi)因素從銀行經(jīng)營環(huán)境、宏觀經(jīng)濟的高速增長、市場需求和收入差距擴大的客觀需要以及商業(yè)銀行經(jīng)營目標的實現(xiàn)幾個方面進行解釋；國際因素的分析上也從國際銀行業(yè)戰(zhàn)略調(diào)整即零售業(yè)務崛起這一方面入手，介紹其發(fā)展的三大特征服務高度綜合化、交叉銷售和分支業(yè)務模式的重塑。并以花旗銀行、匯豐銀行和渣打銀行為典型，介紹理財業(yè)務開展情況以及對我國理財業(yè)務發(fā)展的啟示涉及分析客戶需求、完善理財服務體系和提高員工素質(zhì)三個方面。第三個分析點即說明理財業(yè)務在銀行業(yè)務轉(zhuǎn)型中所起的作用，這是文章的核心。在這一部分中引入代理人約束體系，以此為紐帶來說明傳統(tǒng)業(yè)務和理財業(yè)務下對銀行經(jīng)營模式和理念的不同影響。首先，說明商業(yè)銀行中存在的代理人問題，主要有三方面銀行管理者與員工之間、銀行與客戶之間、監(jiān)管機構(gòu)與客戶之間。其次，對理財業(yè)務、代理人問題與銀行業(yè)務轉(zhuǎn)型之間的相互關系進行分析，這一節(jié)的內(nèi)容主要細分為以下幾個方面本文對傳統(tǒng)業(yè)務和理財業(yè)務對比界限的劃分、代理人問題與傳統(tǒng)業(yè)務性質(zhì)的關系、代理人問題與理財業(yè)務的關系、代理人問題與銀行業(yè)務轉(zhuǎn)型的關系以及理財業(yè)務在銀行業(yè)務轉(zhuǎn)型中的角色分析，且P理財業(yè)務在銀行業(yè)務轉(zhuǎn)型中并不是要取代傳統(tǒng)的存貸業(yè)務，而是在自身不斷發(fā)展完善中為銀行業(yè)務提供一個方向和借鑒。如何提供借鑒和方向則從代理人約束體系來闡明。再次，對傳統(tǒng)業(yè)務和理財業(yè)務下代理人約束體系的不同進行對比分析。在傳統(tǒng)業(yè)務下，主要存在三方面的不完善第一，內(nèi)部約束不健全。主要從內(nèi)部控制環(huán)境、風險評估、內(nèi)部控制措施上進行分析；第二，市場約束不具有客戶需求的導向。從市場約束的六個方面存款人、借款人、股東、銀行同業(yè)、金融市場以及人才市場進行闡述；第三，監(jiān)管約束主要起安全主導作用，尚未凸顯對市場約束的重視。而在理財業(yè)務下，上述三方面將有所改善第一，在內(nèi)部控制方面，2

簡介：同濟大學經(jīng)濟與管理學院碩士學位論文航空貨運代理企業(yè)戰(zhàn)略合作伙伴選擇研究姓名錢圣羽申請學位級別碩士專業(yè)物流工程指導教師劉仲英張永慶20081201ABSTRACTABSTRACTAFTERCHINAHASJOINEDWTO，MOREANDMOREFREIGHTFORWARDANDAIRLINESBEGANTOJOINTHEMARKET,THEYAREFACED淅THTHECOMPETITIONPRESSURE．MEANWHILE，THESTRATEGICSUPPLYCHAINPARTNERSHIPISCONSIDEREDASTHEMOSTCOMPETITIVERELATIONSHIP．SOCONSTITUTINGSTRATEGICPARTNERSHIPISTHEMOSTIMPORTANTWAYTOMAKETHEFREITLOGISTICSSUPPLYCHAINBECOMEMORECOMPETITIVE．THEARTICLEISONTHEBASEOFCONSIDERINGTHEFEATUREOFTHEINDUSTRYANDAFTERREADINGDOMESTICANDOVERSEASLITERATURES，F(xiàn)IRSTLYITINTRODUCESTHEDEFINITIONANDTHEINDUSTRYBACKGROUNDOFFREIGHTFORWARDER,SECONDLYITEXPATIATESTHETHEORYOFSTRATEGICSUPPLYCHAINPARTNERSHIPGENERALLY，ANDFINALLYITPUTSFORWARDTHEFREIGHTLOGISTICSSUPPLYCHAINSTRUCTUREANDSPECIALTY．ACCORDINGTOTHEDIFFERENCEBETWEENTHETRADITIONALENTERPRISERELATIONSHIPANDTHESUPPLYCHAINSTRATEGICPARTNERSHIP，THEARTICLEDRAWTHECONCLUSIONTHATSUPPLYCHAINPARTNERSHIPISNECESSARYBETWEENFREIGHTFORWARDANDAIRLINESDERIVEDFROMTHEGAMETHEORY．THENITSEPARATESTHESELECTIONPROCEDUREINTOTHREESTAGES，INITIALSELECTION，ESTABLISHEDINDEXMODELANDEVALUATIONMODEL，OPTIMIZETHECANDIDATE．ATLASTITUSESTHEOPERATIONALRESEARCHMODELSOTHATTHEFREIGHTFORWARDCANFINALLYMAKETHEDECISIONHOWMANYAIRLINESWILLBETHESTRATEGICSUPPLYCHAINPARTNERS．CONSIDERINGTHESPECIALTYOFFORWARDERTHESUPPLYCHAINPARTNERSHIPEVALUATIONMODELISMUCHBETTERINAPPLICATIONANDPERTINENCEAFTERTHEADJUSTMENTONTRADITIONALEVALUATIONMODEL．ATLASTTHEARTICLEINTRODUCETHECASEOFTHEJHJFREIGHTFORWARDCOMPANYSUPPLYCHINASTRATEGICPARTNERSELECTION．KEYWORDSSUPPLYCHAINPARTNERSHIP，F(xiàn)REIGHTFORWARD，GAMETHEORYII

簡介：西南交通大學碩士學位論文深圳聯(lián)通IP語音業(yè)務代理商管理優(yōu)化及案例分析姓名李星漢申請學位級別碩士專業(yè)工商管理指導教師郭強20090401西南交通大學碩士研究生學位論文第1I頁ABSTRACTWITHTHEDEVELOPMENTOFMARKETECONOMYANDADVANCESOFCOMMUNICATIONTECHNOLOGY，COMMUNICATIONSERVICESHAVEPENETRATEDINTOTHELIVESOFEACHPERSON，TOMAKEOURWORKANDDAILYLIREMOREFACILITATEDCOMMUNICATIONSINDUSTRYHASBECOMEANIMPORTANTAREAINTODAY’SSOCIETYWHICHISANINCREASINGLYCOMPETITIVEMARKETHOWTOSURVIVEANDDEVELOPINTHISAREAISTHESUBJECTOFSTUDYOFALLCOMMUNICATIONSCOMPANIESAGENTSBECAUSEOFTHEMARKETINGCHANNELSINTHECOMMUNICATIONSBUSINESSSTRATEGYHAVEPLAYEDAMOREIMPORTANTROLETHISPAPERFIRSTLYSTUDIEDTHETHEORYOFTHEAGENTSRELATEDONTHETELECOMMUNICATIONSINDUSTRY，STUDIEDTHECHARACTERISTICSOFAGENTSSYSTEM，TYPE，ASWELLASTHEMARKETINGAGENTSTRENGTHSANDWEAKNESSES。THENFOCUSESONTHEMANAGEMENTPROBLEMSOFAGENT，TOIMPROVECUSTOMERSERVICESATISFACTIONANDCOORDINATIONBETWEENTHEOPERATORSANDAGENTSARETHETWOMOSTIMPORTANTANDESSENTIALFACTORANDCONDUCTEDADETAILEDOPTIMIZEMANAGEMENTANALYSISOFTHEAGENTSINTHISPAPER，THEANALYSISFOCUSONIPVOICEBUSINESSMARKETINGSYSTEMANDOPERATIONANDMANAGEMENT，TOANALYZESURVEYDATABYSTATISTICALMETHODSUSINGMANAGEMENTTHEORIESANDMETHODSTOOPTIMIZETHEMANAGEMENTTHISPAPERHASASTRONGBUSINESSANDAGENTSDESIGNATEDREFERENCEVALUETHERESULTSOFTHETHESISCOULDPROVIDEREFERENCEFORTHEACTUALMARKETOPERATIONANDAGENTSMANAGEMENTTHISPAPERDISCUSSEDTHEDEVELOPMENTOFAGENTMANAGEMENTFORIPBUSINESS，DESCRIBEDINDETAILTHECHARACTERISTICSOFAGENTSANDMANAGEMENTOFTHEBASICTHEORYANDAIMOFTHEMANAGEMENT，GIVINGATHEORETICALFOUNDATIONFOROPTIMIZEFORSUBSEQUENTOFANALYSISTHESISCONDUCTEDAGREATDEALOFCUSTOMERSATISFACTIONSURVEY，ANDTOENHANCETHEPREMISEOFCUSTOMERSATISFACTION，EXPOUNDEDTHEPRINCIPLESANDBASICCONTENTTHROUGHTHECOORDINATIONOFTHEINTEMALMANAGEMENTSYSTEMTOACHIEVEPRESETGOAL，TOIMPROVECUSTOMERSERVICESATISFACTIONTHISPAPERALSOEXPLAINEDCOOPERATIONRELATIONSHIPFROMTHEOTHERMANAGEMENTLEVELS，SUCHASCOMMISSIONRATIO，CUSTOMERLOYALTYANALYSISANDBENEFITSBETWEENOPERATORSANDAGENTSTHISPAPERPROVIDESAGREATDEALOFREALDATATOMAKEASSESSMENTANALYSISANDDIAGNOSISFORMANAGEMENTANDCUSTOMERRELATIONSHIPTHISRESEARCHCONTRIBUTETOALLOVERALLUNDERSTANDINGOFTHEMANAGEMENTOFIPBUSINESSMANAGEMENTMODELANDOPTIMIZETHEDECISION_MAKING，IT’SALSOCOULDBEREFERENCEFORAGENTSMANAGEMENTKEYWORDSXPMARKETING；AGENT；CUSTOMERSERVICESATISFACTION

簡介：江蘇大學碩士學位論文基于代理成本理論的我國上市公司股利政策研究姓名花薇申請學位級別碩士專業(yè)會計學指導教師陳留平20081213江蘇大學碩士學位論文據(jù)為樣本，建立模型，進行回歸分析，用實證結(jié)果驗證我國上市公司存在的代理問題和股利政策中存在的問題。第六部分根據(jù)本文的分析，提出本文的結(jié)論，根據(jù)我國上市公司股利政策中存在的問題提出規(guī)范上市公司股利政策，保護中小股東利益，促進資本市場健康發(fā)展的建議。本文主要研究結(jié)論是第一，上市公司的股利政策較以前有積極變化，發(fā)放現(xiàn)金股利的公司數(shù)較九十年代有較大的提高。第二，上市公司股利政策出現(xiàn)科學化，規(guī)范化的趨勢。第三，我國公司存在管理者和股東之間的代理問題和控股股東與中小股東之間的代理問題，但是由于我國特殊的股權(quán)結(jié)構(gòu)，股權(quán)較集中，股權(quán)制衡度較低，上市公司代理問題尤其是控股股東與中小股東的代理問題仍然較嚴重?？毓晒蓶|存在發(fā)放現(xiàn)金股利的偏好，他們發(fā)放現(xiàn)金股利更多的是為公司籌資需要，中小股東獲得的股利收益相對較小。第四，代理理論解釋我國股利政策的有效性股利政策能降低我國上市公司存在的代理成本，但是其作用較有限。關鍵詞上市公司，代理成本理論，股利政策，代理成本

簡介：對外經(jīng)濟貿(mào)易大學碩士學位論文中小型IT產(chǎn)品代理企業(yè)第三方物流服務商選擇的研究姓名白靜申請學位級別碩士專業(yè)國際貿(mào)易學指導教師王強20090201ABSTRACTALONGWITHTHEDEVELOPMENTOFITINDUSTRY，THECOMPETITIONISFIERCE，IFTHEAGENTSOFITPRODUCTSWANTTOSURVIVEDINTHECOMPETITION，THEYHAVETOEXTENDTHEOCCUPANCYRATEINTHEMARKET，ATTHESAMETIME，THEYHAVETOSAVETHEIROPERATIONCOST，LOGISTICSOPERATIONWILLHAVEABIGEFFECTONTHEOPERATIONCOSTASM曲VALUEADDEDPRODUCTSAGENTS，ESPECIALLYSMALLORMEDIUMAGENTSOFITPRODUCTS，THEYINVESTMOSTCAPITALINTOTHEPRODUCTSPURCHASING，SOTHEYHAVENOADDITIONALBUDGETTOESTABLISHAPERFECTLOGISTICSSYSTEMBYTHEMSELVESHOWEVER，NOWADAYSLOGISTICSINDUSTRYISDEVELOPINGVIGOROUSLY，THETHIRDPARTLOGISTICSSERVICEPROVIDERCANSUPPLYTHEENTERPRISEEXPERTANDPERFECTSERVICETHEENTERPRISESTHROUGHTHETHIRDPARTLOGISTICSSERVICEPROVIDERCANOBTMNTHEPERFECTSERVICEWHICHTHEYWANTINLOWCOST，THENENTERPRISESIMPROVETHEWORKINGEFFICIENCYANDSAVINGRESOURCESBUT，DIFFERENTENTERPRISEHASDIFFERENTOPERATIONPATTERNANDDIFFERENTOPERATIONSIZE，SOONLYTHEENTERPRISEUSESTHETHIRDPARTLOGISTICSSERVICEPROVIDERWHICHFITSITSOWN，THEENTERPRISECANACHIEVEAMULTIPLIERTHISARTICLEISBASEDONTHELOGISTICACTUALITYOFTHESMALLORMEDIUMAGENTSOFITPRODUCTS，ANDANALYSESTHENECESSARYANDFUNDAMENTALITYOFCORRECTSELECTIONOFTHETHIRDPARTLOGISTICSSERVICEPROVIDERSFORTHESMALLORMEDIUMAGENTSOFITPRODUCTS，THENANALYSESTHEPRINCIPLESANDSTANDARDSFORTHESMALLORMEDIUMAGENTSOFITPRODUCTSCHOOSINGTHETHIRDPARTLOGISTICSSERVICEPROVIDERS，ANDPROVIDETHERELEVANTCASEANALYSISKEYWORDSTHETHIRDPARTLOGISTICS，AGENTENTERPRISESOFITPRODUCTS，SMALLORMEDIUMENTERPRISES，SELECTIONOFLOGISTICSSERVICEII

簡介：保險公司為了在激烈的市場競爭中廣泛開展業(yè)務，常采用代理人形式來拓展市場。自從我國實行保險代理制度以來，代理人就成為我國保險市場中一支不可缺少的力量。然而，目前國內(nèi)絕大部分公司的保險代理人是隨機構(gòu)的劃分進行分散管理的，代理人與保險公司之間數(shù)據(jù)交換往往采用終端直連出單或保單數(shù)據(jù)補錄的方式解決。因此，目前的代理人方式存在渠道與管理的分離、信息溝通不暢、認證方式存在安全漏洞和對于代理人的產(chǎn)品服務較弱等不足。保險代理人網(wǎng)上業(yè)務處理系統(tǒng)是根據(jù)保險公司多渠道展業(yè)的建設指導思想，結(jié)合現(xiàn)在省級業(yè)務集中的具體情況設計并建立的一套可實用的代理人業(yè)務系統(tǒng)。系統(tǒng)主要包含代理人網(wǎng)站內(nèi)容管理、代理人信息管理、代理人績效考核、代理人薪酬管理、代理人展業(yè)和出單、客戶管理等主要功能，實現(xiàn)了對保險代理人的網(wǎng)上業(yè)務支持和業(yè)務管理。本文采用業(yè)界流行和成熟的三層架構(gòu)模式，使用組件化的開發(fā)方法，設計了專用的中間件適配器。從平臺安全、應用安全和數(shù)據(jù)安全等幾個方面保證了系統(tǒng)的安全性。本系統(tǒng)集信息采集、分類、匯總、分析、查詢、統(tǒng)計等各種處理為一體，為保險公司代理人在網(wǎng)上開展業(yè)務提供服務。

簡介：上海交通大學碩士學位論文平安人壽保險公司的新代理人培養(yǎng)模式研究姓名畢虹申請學位級別碩士專業(yè)工商管理指導教師傅亞平20090111REASERCHONNEWAGENTTRAININGMODEOFPINGANLIFEINSURANCECOMPANYABSTRACTPERSONALAGENTMARKETLEDTOTHERAPIDDEVELOPMENTOFLIFEINSURANCEINDUSTRYIN2007THEPREMIUMINCOMEFROMAGENTSCHANNELHASBEENACCOUNTEDFOR5513PERCENTOFTHETOTALLIFEINSURANCEPREMIUMINCOMEHOWEVER,MANYPROBLEMSABOUTPERSONALAGENTMARKETCANNOTBEIGNOREDWEFOCUSONTHEANALYSISOFTHEAGENTSOFPINGANLIFEINSURANCECOMPANYSHANGHAIBRANCHFROMTHEDATA,WECANFINDTHEFALLINGOFTHENEWAGENTWITHINAYEAROCCUPIEDTHEPROPORTIONOF832PERCENTINTHEFALLINGOFAGENTSOTHEREEXISTSMOREPRACTICALSIGNIFICANCETHROUGHSTUDYINGOFNEWAGENTTRAININGMODETHISARTICLEISSTUDYNEWAGENTTRAININGMODEOFPINGANLIFEINSURANCECOMPANYSHANGHAIBRANCHWEUSEQUALITATIVEANDQUANTITATIVEANALYSISTOSTUDYOFTHEPROBLEMSINDEPTHANDPUTFORWARDSUGGESTIONSFORIMPROVEMENT,FORTHERAPIDANDHEALTHYDEVELOPMENTOFTHEINDUSTRYNEWAGENTTRAININGMODEOFPINGANLIFEINSURANCECOMPANYCOMPOSEOFTHREESECTIONSNEWAGENT’SRECRUITMENT,NEWAGENT’STRAININGANDMARKETINGSUPPORTFORTHENEWAGENTSINTHENEWAGENTTRAININGMODE,NEWAGENTSHAVEAGOODPERFORMANCE,BUTBUSINESSQUALITYCANNOTBEOPTIMISTICTHEEXISTINGNEWAGENTTRAININGMODECONSTRAINTSSIGNIFICANTLYTHERAPIDANDHEALTHYDEVELOPMENTOFTHECOMPANY

簡介：浙江大學管理學院碩士學位論文電子商務中推薦代理對購買決策的影響研究姓名蔡日梅申請學位級別碩士專業(yè)管理科學與工程指導教師陳明亮20080401ABSTRACTWITHTHEDEVELOPMENTOFECOMMERCE，MOREANDMORECONSUMERSGOSHOPPINGONLINEITPROVIDESCONSUMERSWITHMORECHOICES，HOWEVER，PROBLEMSWASBROUGHTASWELL，SUCHASINFORMATIONOVERLOAD，LOWQUALITYOFINFORMATIONANDSOONINORDERTOMITIGATEINFORMATIONOVERLOADPRESSUREANDENHANCECONSUMERSATISFACTIONWITHONLINESHOPPING，ALARGENUMBEROFEBUSINESSWEBSITESLAUNCHEDRECOMMENDATIONAGENTTOPROVIDEVARIOUSRECOMMENDATIONSERVICES，SUCHASRELATEDPRODUCTRECOMMENDATION，PRODUCTSEVALUATIONSTARS，CONSUMER’SEVALUATION，TOPNRECOMMENDATIONANDSOON，IMPACTINGONCONSUMERPURCHASINGDECISIONSALTHOUGHRECOMMENDATIONAGENTSHAVEBEENPUTTOUSEWIDESPREAD，THEORETICALRESEARCHABOUTTHERELATIONSHIPBETWEENRAANDPURCHASINGDECISIONMAKINGISFARFROMSUFFICIENTTHISPAPER，BASEDONPREVIOUSRESEARCHESONCONSUMER’SUSEINTENTIONOFRAANDTHEEFFECTSOFRAUSE，PROVIDEDANINTEGRATIONOFTAMANDTHETHEORYOFCONSUMERPURCHASEDECISIONMAKINGTHEN，THISPAPERLAUNCHEDCOGNITIVEVALUEANDTRUST，MAINLYDISCUSSEDTHEMECHANISMOFTHERAINFLUENCEONCONSUMER’SDECISIONMAKINGFROMTHEPERSPECTIVEOFTHECHARACTERISTICSOFRA，RAPLATFORMANDTHEINTERACTIONBETWEENUSERANDRATHISRESEARCHADOPTEDBOTHNOMINALANALYSISANDEMPIRICALANALYSISTOCONDUCTRESEARCHTHISPAPERPUTFORWARDTHEHYPOTHESESANDCARRIEDOUTINVESTIGAITONSONMORETHAN300ONLINECONSUMERSINSEVERALUNIVERSITIESINTHEDATAANALYSIS，THEAUTHORADOPTSTHESOFLWARESOFAMOS70ANDSPSS160TODOFACTORANALYSIS，RELIABILITYANALYSIS，ANOVAANDSEMONTHEBASISOFDATAANALYSIS，THEPAPERTESTEDTHEHYPOTHESESANDDREWOUTSOMEMEANINGFULCONCLUTIONSCONCERNINGTHECONCLUSIONSWHICHAREDRAWNBYTHISRESEARCH，THEPAPEROFFEREDREASONABLEEXPLANATIONSTHEMAINCONCLUSIONSARESHOWEDASFOLLOWS1CONSUMER’SCOGNITIVEVALUEOFRAANDCONSUMER’STRUSTOFRAHAVEANPOSITIVEEFFECTONRA’SINFLUENCINGONCONSUMER’SPURCHASINGDECISIONMAKING2THEWEBSITE’SIMAGE，RECOMMENDATIONS’CUSTOMIZATIONANDPRESENTATIONHAVEANPOSITIVEEFFECTONCONSUMER’SCOGNITIVEVALUEOFRAHOWEVERCONSUMER’SCOGNITIVEVALUEOFRAISMOSTLYAFFECTEDBYRECOMMENDATIONS’CUSTOMIZATION3CONSUMER’SCOGNITIVEVALUEOFRA，WEBSITE’SIMAGEANDUSERS’FAMILIARITYOFRAHAVEANPOSITIVEEFFECTONCONSUMER’STRUSTOFRAHOWEVER，CONSUMER’STRUSTOFRAISMOSTLYAFFECTEDBYCONSUMER’SCOGNITIVEVALUEOFRATHEEFFECTSOFWEBSITE’SIMAGEONCONSUMER’STRUSTOFRAISPARTIALLYMEDIATEDBYCONSUMER’SCOGNITIVEVALUEIII

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