基于平衡計分卡重構(gòu)YZ電信績效指標體系.pdf

1、分類號UDC學號密級埸H1大譬YANGZHOUUNIVERSITY碩士學位論文(專業(yè)碩士)MZl4034基于平衡計分卡重構(gòu)YZ電信績效指標體系指導教師姓名：申請學位級別：論文提交日期：學位授予單位：李超碩士學科專業(yè)名稱：三直釜壟亟論文答辯日期：』017_123答辯委員會主席：2017年12月AbstractII‘IhepertormancelndexsystemisthefoundationandcoreofYZ1、elecomperf

2、ormancemanagement，butalsoanimportampartofthecoInpa玎y’shlunanresourcesmanagementTheBalancedScorecardtothecemralente印risestrategyintheprocessoftheseatofcorporategoVemance，inasiInpleaJldunified、Vay，丘omfmancial，customer，inte

3、malbusiness，1eanlingandgrowthfourinterrelatedtoex鋤inethe10cationanddimensionbalanceata11levelsofthecompanyperfbrmallceTohelpente印risesestablishperformaIlceeValuationsystemofstrategyorientedplaytheBalancedScorecardtheo吼an

4、d丘nallycant0someextentimprovethetelecomente印risestocreateitselfoVerallcompetitiVestrengthofJStelecomcompanyhasinthedesigna11ddeVelopmentoftheBalancedScorecardindexsystem：Butthereisnoindexsystemto如rmeriIllplementtheconlpa

5、l】【y，d印artIllemandindiVidualBecausetheindividualgoalisthecomerstoneofthestrategicgoaloftheorganization，abodyOncethegoalfails，theoveraUstrategicgoalwillbeiⅡ1possibleTherefore，itisnecessaIyandrealistictodecomposethecorpora

6、teperformanceindicatorsoftheBalancedScofecardintodepartmentsandindividualsThisp印erusesthebalallcescorecardtheoVmethod，thecaseanalysisasresearchmethod，the1眩telecomcoInpanyastheresearchobject，inthecourseofthestudy，thetheor

7、eticalanalysisa11dhistoricaldataa11alysisandinterviewmemods，toexploretheuseofthetheo巧oftheBalancedScorecardperfo肌ancemanagementofthefeasibilityandspecificmethodtoconstmcttheindexsystemofperformancemanagementinYZtelecomco

8、mpally，tohelpYZtelecomconl】爿111ysustain￡山ledeVelopmentofhighspeedFirstly，thispaperintroducesthedomesticandforeignresearchstatusoftheBalancedScorecardtheoryandtheperfbmanceindicatorsystemInmereleVantperfomancetheo巧andtheB

9、alancedScorecardtheory，combinedwiththecurrentsituationofYZtelecomcompanyperformanceindexsystem，putsfor、vardthetheo巧ofBalancedScorecardthemeresearchonestablishmentandapplicationofperfo珊anceindexsystembasedonYZtelecomThen，

10、basedontheBalancedScorecard也eoryintheYZtelecomcompanythoughtofconstmctingtheperformanceindicatorsystem，accordingtothecompally1eVeltothed印artment1evelto1evelperformanceindexsystemofindividualstepsofthe1ayersofdecompositio

11、n，tobuildacomprehensiVeperfonnanceindexsystemofYZtelecomcomparlyAmongthem，theestablishmentofcoInpally1eVelperfomanceindexsystemstaningfromthecompanysstrategicobjectiVes，strategicp1砌ngstrategytousethememe，describethestrat

12、egicmap，strategyisdiVidedintospeci丘cindicatorSandtargetvalues，thefomationofthecompaI]ly’sbaIancedscorecard；departmentperfo吼anceindicatorssystemisestablished恤oughthedecompositionofperformanceindicators，performanceindicato