戰(zhàn)略導(dǎo)向流程設(shè)計(jì)1

1、1第五篇第五篇戰(zhàn)略導(dǎo)向流程設(shè)計(jì)戰(zhàn)略導(dǎo)向流程設(shè)計(jì)第二十一章流程概述及其與戰(zhàn)略的關(guān)系.............................................1第一節(jié)流程和流程再造......................................................................2一、流程的概念..............................................

2、....................................2二、流程的種類(lèi)..................................................................................3三、流程再造......................................................................................7

3、第二節(jié)流程與戰(zhàn)略的關(guān)系..................................................................9一、流程的重要性.............................................................................9二、流程再造的原因...............................................

4、........................11第二十二章流程再造的程序和方法....................................................19第一節(jié)流程再造的切入點(diǎn)和相關(guān)因素.........................................20一、流程再造的切入點(diǎn)........................................................

5、..........20二、流程再造的準(zhǔn)備要素.............................................................21三、流程再造的權(quán)力與政治問(wèn)題................................................22第二節(jié)流程再造程序.............................................................

6、............23一、營(yíng)造環(huán)境....................................................................................24二、流程的分析、診斷和重新設(shè)計(jì)...........................................30三、組織基礎(chǔ)結(jié)構(gòu)的重新設(shè)計(jì).........................................

7、...........34四、試點(diǎn)與切換................................................................................36五、實(shí)現(xiàn)遠(yuǎn)景目標(biāo)...........................................................................38第三節(jié)流程再造方法........................

8、.................................................39一、現(xiàn)有流程在流程再造中的地位與作用.............................39二、流程再造的兩種模式.............................................................40三、流程系統(tǒng)化改造的方法..................................

9、.......................43四、流程全新設(shè)計(jì)的方法.............................................................51第二十三章基本流程再造.......................................................................54第一節(jié)基本流程再造的基礎(chǔ)因素.......................

10、...........................54一、服務(wù)任務(wù)....................................................................................553五、送貨.............................................................................................9

11、9六、產(chǎn)成品保管..............................................................................101七、產(chǎn)成品盤(pán)點(diǎn)..............................................................................101八、發(fā)貨臺(tái)帳.....................................

12、.............................................102九、發(fā)貨計(jì)劃..................................................................................104第七節(jié)駐外銷(xiāo)售機(jī)構(gòu)貨物管理流程...........................................105一、駐外銷(xiāo)售機(jī)構(gòu)進(jìn)貨..........

13、......................................................105二、駐外銷(xiāo)售機(jī)構(gòu)貨物入庫(kù).......................................................106三、駐外銷(xiāo)售機(jī)構(gòu)發(fā)貨................................................................107四、駐外銷(xiāo)售機(jī)構(gòu)貨物出庫(kù)....

14、...................................................109五、駐外銷(xiāo)售機(jī)構(gòu)貨物保管.......................................................111六、駐外銷(xiāo)售機(jī)構(gòu)貨物盤(pán)點(diǎn).......................................................112第九節(jié)市場(chǎng)管理流程.................

15、......................................................112一、全國(guó)市場(chǎng)劃分.........................................................................112二、區(qū)域市場(chǎng)細(xì)分.......................................................................

16、..113三、區(qū)域市場(chǎng)開(kāi)拓.........................................................................114四、新產(chǎn)品市場(chǎng)開(kāi)發(fā)....................................................................115五、地區(qū)市場(chǎng)開(kāi)發(fā)...........................................

17、..............................116六、新產(chǎn)品市場(chǎng)拓展....................................................................117第十節(jié)客戶管理流程.......................................................................118一、與現(xiàn)有經(jīng)銷(xiāo)商的貿(mào)易關(guān)系...........

18、.......................................118二、新經(jīng)銷(xiāo)商的開(kāi)發(fā)....................................................................121三、與經(jīng)銷(xiāo)商的溝通....................................................................123第二十四章支持流程再造.......

19、.............................................................124第一節(jié)戰(zhàn)略規(guī)劃流程.......................................................................125一、發(fā)展戰(zhàn)略管理.................................................................

20、........125二、公司發(fā)展規(guī)劃管理................................................................126三、投資項(xiàng)目管理.........................................................................128第二節(jié)產(chǎn)品開(kāi)發(fā)流程.......................................