電子郵件外文翻譯

1、<p>　　Email Etiquette at Work</p><p>　　Email is an essential pillar of communication in today's workplace but not everyone knows how to use it well.</p><p>　　Since emails are not as for

2、mal as letters, experts say that many employees don't pay attention to the tone and composition of work-related email. But that can hurt professional credibility. </p><p>　　Your emails make an impression

3、 on your managers, colleagues, clients, and on possible recruiters. Sloppy emails may show that you are not disciplined and risk causing misunderstanding among colleagues. A poorly-written email along with a job applicat

4、ion can damage your chances of landing the job. </p><p>　　So, next time you write an email, here are some rules of thumb to keep in mind: </p><p>　　1. Writing style: 'Most youngsters tend to

5、 bring the informality of SMS into emails,' says Venkataramana B., chief people officer of the India unit of retail firm Landmark Group. That's a no-no for work emails. </p><p>　　Follow the rules of

6、grammar and punctuation when composing your email. Avoid slang, acronyms and short forms like 'u' instead of 'you'. </p><p>　　Don't send emails without a spell check. Avoid exclamation ma

7、rks, as that may seem immature. Avoid writing in capital letters, since in writing this can be interpreted as the equivalent of shouting. </p><p>　　Ideally keep emoticons like ':)' out of official em

8、ails. 'There are other avenues like Facebook and Twitter for these things,' says PrashantDeo Singh, head of human resources at Panasonic India Pvt. </p><p>　　You can always use your personal email fo

9、r casual messages, says RunaMaitra, director of human resources at OSC Export Services Pvt., a provider of information technology and management services.</p><p>　　2. Composition: Given the flood of email we

10、 get daily, it's best to keep your emails short and to-the-point. Don't write 'sentences that tend to be never-ending' says Mr. Venkataramana. If you have to make a number of points, use bullets to cover

11、all your points briefly. </p><p>　　If you are replying to a thread of email, consider deleting the older text in the body of your email, or summarizing it in a few lines. </p><p>　　It's a go

12、od idea to add a signature at the end of your email, which includes your phone number and other contact details. This would be particularly useful for emails sent to clients or recruiters, or other people outside your or

13、ganization. </p><p>　　3. Subject line: The lack of a subject line or a vague subject like 'Hello' or 'I have a question' can be annoying to busy people. They also make it harder for the recei

14、ver to search for your email in their inbox.</p><p>　　Be specific in your subject line and mention if the matter is urgent. Instead of saying 'I have a question', say 'My holiday plans; not urgen

15、t'.</p><p>　　At the same time, don't make the subject line too long or detailed.</p><p>　　Also, don't start discussing a new topic under the same subject line. This also makes it dif

16、ficult to identify mails about specific queries. It's best to send separate emails for separate topics. </p><p>　　4. Get the name right: Email recipients can get angry if the body of your email has the w

17、rong spelling of their name or, even worse, if you address the person as 'Mr.' when it should really be 'Ms.' Always double-check spellings and titles before sending your email. If you are not sure whethe

18、r the recipient is male or female, either use the person's first name or the full name. </p><p>　　5. Caution on 'Reply All': This is a tricky button on our email box because if used without care,

19、 it can be a source of much embarrassment.</p><p>　　One of the most common problems â ' you may not realize that your message has gone to people who should not be reading it. </p><p>　　

20、Imagine hitting Reply to All in a group message when you wanted to joke around with someone in particular or complain about your boss to a colleague. It happens even to people who've been using email for years.

21、</p><p>　　Also, sometimes employees use the Reply to All option because 'they want to show to others that they are doing some work,' says Mr. Singh. 'People mark copies to humanity,' he says,

22、 but that simply overloads the inbox of recipients and can be annoying. </p><p>　　Use Reply to All infrequently and after careful thought. </p><p>　　6. Before hitting 'Send': Emails can

23、be easily forwarded and thus be read by more people than you think. So re-read your emails carefully before sending it, to make sure that it is not offensive and that it doesn't say anything that could get you into t

24、rouble. </p><p>　　Emails are not a place for emotional outburst. Don't be in a rush to send angry emails, as they might come back to haunt you later. If you need to respond to an offensive email, careful

25、ly 'draft the mail, read through it, and press the send button only after (you have) calmed down,' suggests Mr. Venkataramana. In general, it's best to avoid this kind of emails.</p><p>　　7. Time

26、 frame: How quickly you need to reply to an email typically depends on the nature of the email. In general, you should reply immediately. If you know you don't have an immediate answer to a particular query, reply to

27、 acknowledge the email and give the person a time frame of when you think you'll be able to respond. </p><p>　　'Ideally you should reply within 24 hours,' says SnehalMantri, director of marketing

28、 at real estate firm Mantri Developers Pvt. </p><p>　　8.Calling After Email: It might be tempting to call up the person you just emailed, but desist. It can be annoying for the recipient. </p><p&g

29、t;　　Give the person some hours or even a day to think and respond, no matter how eager you may be for the reply.ÂIf it's urgent, mention that in the subject. </p><p>　　If anything â ' if it

30、 is an important matter â ' call the person first alerting them to the email. </p><p>　　9. Attachments: In general, avoid sending large files as attachments since they clog up the recipient's in

31、box. If the recipient is close to filling up his or her inbox capacity, your large files may even get deleted. If you are sending pictures, resize them to a smaller resolution. If you absolutely have to send a large file

32、, call the recipient to check first.</p><p>　　10. When not to send email: Don't send emails for every little thing and especially not for something that can be tackled easily over the phone or in person.

33、 'Emails are there to save your time, not waste it,' says Mr. Singh of Panasonic. </p><p>　　Avoid putting sensitive or confidential information in emails because you never know who ends up reading th

34、em. Finally, be careful about forwarding messages, especially jokes that can be offensive or misconstrued. </p><p><b>　　譯文</b></p><p>　　電子郵件是如今工作場所重要的通信工具之一，但不是每個人都知道如何很好地使用這個工具。 <

35、;/p><p>　　專家表示，由于電子郵件不像書信那么正式，因此很多員工并不太在意工作郵件的語氣和行文，而這么做會有損個人的職業(yè)誠信度。 </p><p>　　你寫的郵件會給你的經(jīng)理、同事、客戶和可能的招聘人員留下印象。漫不經(jīng)心的郵件可能會讓人覺得你的紀律性不強，而且還可能會引起同事們的誤會。找工作時，一封寫得很糟糕的郵件會降低你得到工作的可能性。 </p><p>　

36、　因此，當你下一次寫郵件的時候，要牢記以下幾條“經(jīng)驗法則”： </p><p>　　1. 寫作風格：國際零售巨頭藍瑪克集團(Landmark Group)印度公司的人力資源主管溫卡塔拉馬納(Venkataramana B.)表示，“大多數(shù)年輕人往往會把手機短信中的一些非正式用語用到電子郵件當中?！边@可是工作郵件的大忌。 </p><p>　　在寫工作郵件的時候，要遵循語法和拼寫的規(guī)則，避免

37、使用俚語、首字母縮寫或者用字母“u”替代“you”等簡寫形式。 </p><p>　　在發(fā)送郵件之前要認真檢查是否存在拼寫錯誤。避免使用很多的感嘆號，因為那樣看上去可能會顯得不成熟。不要用大寫字母來寫郵件，因為這樣容易讓對方感覺你像是在吼叫。 </p><p>　　在正式的郵件中最好不要使用“：）”等表情符號。松下電器(Panasonic)印度有限公司人力資源主管普拉山特?迪奧?辛格(Pr

38、ashantDeo Singh)表示，“這些符號可以用在‘臉譜’(Facebook)和‘推特’(Twitter)當中?！?</p><p>　　信息技術(shù)和管理服務(wù)公司OSC Export Services Pvt的人力資源主管露娜?梅特拉(RunaMaitra)說，一些非正式的信息可以通過私人郵件來傳遞。</p><p>　　2. 行文方式：由于我們每天都會收到大量的郵件，所有要盡量讓你的

39、郵件篇幅短小、重點突出。溫卡塔拉馬納說，不要寫那些“看上去永遠不會結(jié)尾的句子”。如果你必須要在郵件中包含多個要點，可以使用著重號把所有的要點簡明扼要地標注出來。 </p><p>　　如果你正在回復(fù)一封往來多次的郵件，就要考慮刪去正文中舊有的部分，或者用簡短的幾句話將其歸納一下。 </p><p>　　在郵件末尾加上自己的簽名是個不錯的主意，其中可以寫上你的電話號碼和其他的聯(lián)系方式。這一點

40、在寫給客戶、招聘人員以及其他外部人員的郵件中尤其重要。 </p><p>　　3. 主題：缺少主題或者像“你好”或“我有一個問題”等模糊不清的主題會讓忙碌的收件人覺得厭煩。而且，這也會讓收件人在收件箱里查找你的郵件變得更困難。 </p><p>　　郵件的主題要明確，如果是緊急郵件的話也要一并說明。不要寫“我有一個問題”，而要寫成“我的假日計劃；非緊急”。 </p><

41、p>　　同時，主題不宜過長或過于詳細。 </p><p>　　另外，不要在同一封郵件中討論主題之外的其他新話題。這也會使根據(jù)某一特定問題查找郵件變得困難。最好通過發(fā)送單獨的郵件來討論不同的話題。 </p><p>　　4. 寫對對方的稱謂：如果你在郵件的正文中把收件人的姓名拼寫錯誤，或者更糟糕地把一位女士稱為“先生”，那么很可能會惹惱對方。在郵件發(fā)送之前，切記要反復(fù)檢查收件人姓名和職

42、務(wù)的拼寫正確無誤。如果你不確定收件人是男是女，那么就可以光使用他/她的名字，或者使用其全名。 </p><p>　　5. 慎用 “全部回復(fù)”：點擊這個鍵時一定要非常慎重，因為如果使用不當會帶來很多尷尬。 </p><p>　　最常見的問題之一，就是你的信息已經(jīng)讓不應(yīng)該看到它的人收到了，而你自己卻可能還沒有意識到。 </p><p>　　設(shè)想一下，當你想要開某人的玩笑

43、或者向一位同事抱怨你的老板時按下“全部回復(fù)”鍵會是怎樣的后果吧。即使是多年使用電子郵件的人也有可能會犯這種錯。</p><p>　　辛格說，有時候，員工們使用“全部回復(fù)”鍵是因為“他們想要向別人展示他們做了一些工作，他們向所有人轉(zhuǎn)發(fā)郵件”，但那只會加大收件人郵箱的負荷，而且還可能讓人生厭。 </p><p>　　不要頻繁使用“全部回復(fù)”鍵，而且在使用之前要三思而后行。 </p>

44、<p>　　6. “發(fā)送”之前請確認：電子郵件轉(zhuǎn)發(fā)起來很容易，因此很可能最終會有你意想不到的人讀到你的郵件。在發(fā)送之前要反復(fù)認真地閱讀你寫的郵件，確保它不會冒犯到別人，而且不要在郵件中寫一些可能給你帶來麻煩的話。 </p><p>　　郵件不是你宣泄感情的地方。不要匆匆忙忙地發(fā)出憤怒的郵件，因為隨后這可能會給你帶來困擾。溫卡塔拉馬納建議說，如果你需要回復(fù)一封無禮的郵件，那么就要認真地“起草郵件，通讀

45、一遍而且在你冷靜下來以后再按下發(fā)送鍵?！笨偟恼f來，最好要避免發(fā)出這類郵件。 </p><p>　　7. 及時回復(fù)：回復(fù)一封郵件的迅速程度通常取決于郵件的性質(zhì)。一般情況下，你應(yīng)該立即回復(fù)。如果你無法立即回答一個特定的問題，那么就應(yīng)該回信表示你已經(jīng)收到了郵件，然后告訴對方一個你預(yù)計能夠做出回復(fù)的時限。 </p><p>　　房地產(chǎn)公司Mantri Developers Pvt的銷售主管斯耐哈?

46、曼特里(SnehalMantri)說，“理想的話，你應(yīng)該在24小時內(nèi)做出回復(fù)?！?</p><p>　　8. 郵件發(fā)送后忌打電話：你可能想要給剛剛發(fā)出那封郵件的收件人打個電話，但是最好是打消這個念頭。這么做可能會讓收件人感到厭煩。 </p><p>　　要給收件人幾個小時、甚至一天的時間去考慮并做出回復(fù)，不論你是多么急切地希望他做出回應(yīng)。如果事出緊急，就要在郵件的主題中注明。 </p

47、><p>　　如果有什么事的話——如果是一件緊急的事——可以先給收件人打個電話提醒他你發(fā)了郵件。 </p><p>　　9. 附件：通常要避免把大文件作為附件來發(fā)送，因為它們會把收件人的郵箱塞滿。如果收件人郵箱中的內(nèi)容已經(jīng)接近于其總?cè)萘?，那么你的大文件甚至可能會被刪除掉。如果你是發(fā)送圖片，就要把它們調(diào)整到較小的解析度。如果你一定需要發(fā)送大文件的話，可以先打電話給收件人讓他檢查一下郵箱。<