[學(xué)習(xí)]店長(zhǎng)這個(gè)角色的范圍

1、超市店長(zhǎng)的角色 - 介紹,,店長(zhǎng)的角色The Role of Store Manager,一個(gè)從多角度講都極為關(guān)鍵的職位A Key manager of many dimensions,是超市內(nèi)部最有趣味的職位：The most interesting position in Century Mart:就該職位的豐富和多樣性。It’s richness and diversity.就該職位的挑戰(zhàn)性。The challenge

2、.就該職位的責(zé)任性。The responsibility.就該職位的無(wú)限空間。The unlimited scope of the position.就該職位對(duì)個(gè)人潛力的挖掘。The personal growth potential.就該職位在公司中的戰(zhàn)略意義。The strategic value for the company.就該職位的孤獨(dú)性。The loneliness of the position.該職位是商人

3、，是財(cái)務(wù)控制人，是警察，是父母，是收銀員，是理貨員，是市場(chǎng)營(yíng)銷策劃專員… Merchant, finance controller, policeman, parent, cashier and shelf stocker, marketing specialist是300人的楷模，每一天、每一分鐘… A role model for 300 people… every minute of every day.,店長(zhǎng)的角色The R

4、ole of Store Manager,為什麼成為一個(gè)優(yōu)秀店長(zhǎng)如此困難？1/3 Why is it so difficult to be a good store manager?,從時(shí)間和空間的角度，對(duì)于“優(yōu)秀”本質(zhì)的定義是不斷變幻的。The forever changing nature of “Good” in time and space.對(duì)于隨時(shí)隨地隨機(jī)應(yīng)變和靈活變通的要求。The need to be per

5、manently adaptable and flexible.在個(gè)人自律、成熟和行為連貫性方面的要求。The need for self-discipline, maturity and consistency.做到“雙腳能站在泥里”但同時(shí)“眼睛能夠看到外界”– 二者缺其一都是不夠的。Having your “feet in the mud” and “head in the sky”—one, or the other

6、not being enough.想和做同時(shí)進(jìn)行。To think and to do at the same time.除了優(yōu)秀以外不能容忍接受團(tuán)隊(duì)任何其他表現(xiàn)的能力。The ability to never accept anything but excellence from your team.,店長(zhǎng)的角色The Role of Store Manager,為什麼成為一個(gè)優(yōu)秀店長(zhǎng)如此困難？2/3 Why is

7、it so difficult to be a good store manager?,培訓(xùn)你的下屬的使命感，以及相應(yīng)的成就感。The imperative to train your subordinates and to get a kick out of it!自覺(jué)自愿的、而不是為其他人做到每一天都“優(yōu)秀”。To want to be “good” everyday for yourself not for others

8、.向你的顧客傾注超出他們所應(yīng)得或所能感受得到的愛(ài)。To love your customers more than they deserve or realize!享受不斷向自己和自己的團(tuán)隊(duì)施行新想法、新概念的挑戰(zhàn)過(guò)程。To enjoy testing yourself and your team with new ideas and new concepts.能夠感受到店內(nèi)每件設(shè)備設(shè)施、每件商品的好處 – 并能夠讓自己的

9、團(tuán)隊(duì)和顧客清晰的感受體會(huì)到自己的熱情！To feel something for each and every item in the store---and to be able to articulate it to a customer or employee with passion!http://www.tjxyjs.com/,店長(zhǎng)的角色The Role of Store Manager,為什麼成為一個(gè)優(yōu)秀店長(zhǎng)如此困難？

10、3/3 Why is it so difficult to be a good store manager?,因?yàn)槟銘?yīng)該在賣場(chǎng)感覺(jué)到遠(yuǎn)比呆在辦公室、待在會(huì)議室召開(kāi)會(huì)議、或?qū)χ娔X感覺(jué)更熟悉、舒服。Because you have to feel more at home on the sales floor than in an office, in a meeting, or in front a computer scree

11、n. 因?yàn)槟阌胁粩嘞蚯巴苿?dòng)、追求優(yōu)秀的能力。Because you have to like to push the envelope.最重要的是因?yàn)槟阆硎懿粩噤N售更多、再多、最多的樂(lè)趣，應(yīng)為你清楚你能從不斷攀升的銷售中獲取利潤(rùn)！And finally because you enjoy selling always more to more and more people and know that you’re maki

12、ng a profit doing it!,店長(zhǎng)的角色The Role of Store Manager,…那麼我要如何做才能夠成為一名“優(yōu)秀”店長(zhǎng)呢？…so what do I have to do to become a “Good” Store Manager?,擁有360度的眼界。Possess 360o vision.擁有經(jīng)營(yíng)的熱情。A passion for commerce.擁有向其他人、包括向其他競(jìng)爭(zhēng)對(duì)手

13、學(xué)習(xí)的好奇心。A curiosity to learn from others and other retailers.擁有管理的才能。A management flair.擁有領(lǐng)導(dǎo)的本能。A leadership instinct.擁有對(duì)知識(shí)的渴求。A thirst for knowledge.擁有足夠的頭腦和睿智將各種不同事物綜合起來(lái)！The brains and dexterity to put it

14、 all together! http://www.30mngangban.com/,…就讓我們開(kāi)始吧！…So let’s begin!,店長(zhǎng)的角色The Role of Store Manager,了解店長(zhǎng)這個(gè)角色的范圍Understanding the Range and Scope of the Role of the Store Manager.,店長(zhǎng)培訓(xùn) 2009年Store Manager Training 2009,

15、店長(zhǎng)的角色The Role of Store Manager,了解店長(zhǎng)這個(gè)角色的范圍Understanding the range and scope of Store Manager,店長(zhǎng)的角色The Role of Store Manager,了解店長(zhǎng)這個(gè)角色的范圍Understanding the range and scope of Store Manager,店長(zhǎng)的角色The Role of Store Manage

16、r,公司代表（待續(xù)）Company Representation (to be cont.),在包括火災(zāi)、集體食物中毒、人身傷害等涉及公司民事或財(cái)務(wù)責(zé)任，并與顧客或者員工相關(guān)的事件或事故中，作為公司的法定代表人。Legal representative in the event of an accident or incident involving our customers or staff for which we assu

17、me civil or financial liability including fire, collective intoxication, corporal damages and the like.在面對(duì)所在區(qū)政府或是政府的各個(gè)職能部門(mén)政治性、法律性或社會(huì)公益性的檢查/視察時(shí)作為公司的大使。Company ambassador when facing local or city governmental official

18、s or bureaus politically, legally or socially.在面對(duì)媒體或公眾，包括關(guān)于傳聞、影射、誹謗的情況下作為公司的公關(guān)代表。Public relations representative addressing issues relating to the press, media, or public opinion, including rumor, innuendo or calumny.

19、,店長(zhǎng)的角色The Role of Store Manager,公司代表（續(xù)）Company Representation (cont.),在需要在公司與顧客的利益中間作出平衡的情況下作為顧客的代表。Customer representative addressing the needs and interests of both the company and the customer.在經(jīng)營(yíng)操作過(guò)程中，成為大家在道德標(biāo)準(zhǔn)、

20、團(tuán)結(jié)協(xié)作、誠(chéng)實(shí)守信方面意義更甚于簡(jiǎn)單的好與壞、對(duì)與錯(cuò)的標(biāo)準(zhǔn)；同時(shí)用于將與之相關(guān)的問(wèn)題進(jìn)行溝通，以便切實(shí)有效的采取補(bǔ)救方案。The standard of ethics, integrity, honesty and a behavior beyond reproach as it relates to all professional matters of business, communicating all confirmed

21、breaches of said standards in order to undertake remedial actions . http://www.30mngangban.com/,店長(zhǎng)的角色The Role of Store Manager,公司代表（續(xù)）Company Representation (cont.),在門(mén)店運(yùn)營(yíng)的各個(gè)層面，成為保障公司相關(guān)的政策、程序得以嚴(yán)格貫徹實(shí)行公司代表。Company repre

22、sentative guaranteeing the implementation and strict application of company policies and procedures at all levels of the store organization. 作為掌握公司印章的管理人，店長(zhǎng)所被賦予的諸多責(zé)任之一就是授權(quán)簽署門(mén)店相關(guān)文件，因此任何有公司印鑒的文件必須同時(shí)附有店長(zhǎng)的簽字。除非得到公司總經(jīng)理室的特別許可

23、，包括店長(zhǎng)或店長(zhǎng)代表所簽署的任何性質(zhì)、任何內(nèi)容的門(mén)店合同時(shí)限均不可超過(guò)一年。Holder of the company chop with signature authority is among the key responsibilities of the store manager for which any use for what ever reason of the company chop must carry the

24、 signature of the store manager. No contracts of any nature may be signed by the store manager or the store representatives beyond the period of one year without prior and explicit approval of General Management.,店長(zhǎng)的角色

25、The Role of Store Manager,了解店長(zhǎng)這個(gè)角色的范圍Understanding the range and scope of Store Manager,店長(zhǎng)的角色The Role of Store Manager,資產(chǎn)管理者Assets Management,對(duì)于資產(chǎn)的管理，是每位店長(zhǎng)在接手一家門(mén)店的同時(shí)所被賦予的一項(xiàng)莊嚴(yán)使命。該項(xiàng)使命就是盡店長(zhǎng)個(gè)人所能保護(hù)公司的資產(chǎn)處于最佳狀態(tài)，以便保障門(mén)店的未來(lái)運(yùn)營(yíng)能始

26、終處在最優(yōu)的水平，從而實(shí)現(xiàn)最大化的利潤(rùn)。A solemn duty is awarded to each store manager when he takes on the responsibility of a store to manage. This duty is to preserve and protect the assets of the company to the best of his ability in

27、order to guarantee the future operations of the store under the most propitious circumstances to generate sales and profitability. http://www.30mngangban.com/,店長(zhǎng)的角色The Role of Store Manager,資產(chǎn)管理者（待續(xù)）Assets Management (

28、to be cont.),保護(hù)公司資產(chǎn)，包括門(mén)店租賃物業(yè)本身到店內(nèi)小的設(shè)備設(shè)施，是作為店長(zhǎng)諸多職責(zé)中最基本也是最直接的一項(xiàng)。保護(hù)公司資產(chǎn)就是通過(guò)系統(tǒng)的檢查跟蹤工具定期每天、每周或每月對(duì)設(shè)備進(jìn)行維護(hù)。Protecting the assets, physical and material of the company, is a basic and direct responsibility of the store manager

29、to be accomplished through systematic use of control points on a daily, weekly, and monthly basis.親自直接參與到緊急逃生系統(tǒng)和通道的監(jiān)控中來(lái)，保證門(mén)店的緊急逃生系統(tǒng)在任何時(shí)間、任何情況下都能夠正常啟動(dòng)。同時(shí)保證至少每半年一次的緊急逃生演習(xí)。Personal and direct oversight and control that s

30、afety and emergency evacuation systems and exits are operational and functioning at all times and under all circumstances with a minimum of one evacuation drill each semester.控制并管理所有門(mén)店與防竊相關(guān)的措施設(shè)備，進(jìn)而從安保的角度減少門(mén)店內(nèi)部和外部在商品和現(xiàn)金方

31、面的流失。Overseeing and controlling all anti-theft measures and devices applied by security for internal and external loss prevention of assets and merchandise and cash.確保并杜絕門(mén)店的設(shè)備設(shè)施被包括營(yíng)運(yùn)部門(mén)，維修部門(mén)，外部清潔公司，安保部門(mén)等的不正常使用造成損毀。Pr

32、otecting the physical plant and equipment from deterioration, damage, and misuse by policing the operations teams, maintenance department, outside cleaning company, and security.,店長(zhǎng)的角色The Role of Store Manager,資產(chǎn)管理者（續(xù)）

33、Assets Management (cont.),確保預(yù)防性設(shè)備維護(hù)按時(shí)進(jìn)行，同時(shí)出現(xiàn)故障的設(shè)備能得到及時(shí)的修復(fù)而不會(huì)出現(xiàn)任何的因維修延誤而發(fā)生的事故。Ensuring that preventative maintenance is performed and repairs are made on an as needed basis without delay and additional risk.確保及時(shí)定期清理過(guò)濾器

34、，冷凍冷藏、冷凝器等設(shè)備；一方面可以避免設(shè)備過(guò)熱，同時(shí)也可以避免不必要的能量消耗。Guaranteeing the cleaning of filters, refrigerated showcases and condensers to prevent over heating or increased energy consumption.確保關(guān)于整個(gè)經(jīng)營(yíng)環(huán)境的清潔衛(wèi)生和維修維護(hù)，包括招商區(qū)，停車場(chǎng)，外部環(huán)境，衛(wèi)生間，購(gòu)物車等

35、；及時(shí)粉刷臟污的墻面，修補(bǔ)破損的地磚，或其他任何的設(shè)備設(shè)施，以達(dá)到維護(hù)店容店貌以及整個(gè)大賣場(chǎng)購(gòu)物環(huán)境的目的。Overall maintenance cleanliness and upkeep of the site including shopping mall, parking area, outside surrounding area, toilets, shopping trolleys, ensuring clean a

36、nd painted walls repaired broken tiles and any other equipment or material which will enhance or preserve the appearance of the hypermarket environment.,店長(zhǎng)的角色The Role of Store Manager,資產(chǎn)管理者（續(xù)）Assets Management (cont.),

37、定期系統(tǒng)性檢查包括員工休息室，更衣間，衛(wèi)生間，辦公區(qū)以及倉(cāng)庫(kù)的狀況，確保最佳的衛(wèi)生、整潔狀況，從而一方面為員工提供一個(gè)良好的工作環(huán)境讓我們的員工為之驕傲，同時(shí)也能督促大家自覺(jué)地保持公共衛(wèi)生。Systematic checking of employee break room, locker rooms and toilets, office areas and back rooms, to maintain maximum stan

38、dards of hygiene, cleanliness, order and neatness in order to provide a comfortable working environment of which our staff can be proud and wish to preserve.確保食品衛(wèi)生與食品安全，通過(guò)按照規(guī)定合理的使用設(shè)備，并按照工作流程正確操作保證我們所生產(chǎn)的食品的質(zhì)量，同時(shí)確保賣場(chǎng)沒(méi)有過(guò)期商

39、品銷售。Guarantee the food hygiene and quality through the proper use of equipment and following of production processes and ensuring no out of date merchandise is sold on the sales floor. http://www.30mngangban.com/,店長(zhǎng)的角色

40、The Role of Store Manager,資產(chǎn)管理者（續(xù)）Assets Management (cont.),對(duì)于招商區(qū)域的監(jiān)控，通過(guò)直接與全國(guó)招商部門(mén)或者具體招商負(fù)責(zé)任人的合作和溝通，確保并監(jiān)控我們的招商區(qū)域的整體狀況，保證該招商區(qū)域同時(shí)也能達(dá)到世紀(jì)聯(lián)華在專業(yè)度和組織方面的要求。Shopping mall oversight through direct cooperation or communication wi

41、th national shopping mall representative or designated person to protect and police the state of the mall areas and ensuring that these meet CenturyMart standards of professionalism and organization.及時(shí)建議必要的固定資產(chǎn)更新，同時(shí)包括門(mén)店

42、內(nèi)部的或者周邊的任何有潛力的投資可能選擇。Recommend renewal of fixed assets as needed and propose necessary profitable commercial investment options for the store and site.,店長(zhǎng)的角色The Role of Store Manager,了解店長(zhǎng)這個(gè)角色的范圍Understanding the rang

43、e and scope of Store Manager,店長(zhǎng)的角色The Role of Store Manager,人事管理者Personnel Management,如果說(shuō)保護(hù)有形資產(chǎn)是需要…那麼保障公司的人力資源就是店長(zhǎng)的責(zé)任使然，因?yàn)槿肆Y源才是我們整個(gè)公司的核心，同時(shí)也是各位稱之為管理者的原因。實(shí)際行動(dòng)，遠(yuǎn)勝于幾個(gè)簡(jiǎn)單詞匯或空洞的口號(hào)，人員管理的實(shí)質(zhì)是如何讓我們的員工工作、行為符合公司流程，并接受公司所傳達(dá)的各項(xiàng)信息

44、。If protecting our physical assets is a necessity… then preserving our human resources is an imperative which goes to the heart of who we are as a company and why we are here as management. Deeds, not words or hollow

45、 slogans, define our human resource management and how our staff in their work and behavior receive our message.,店長(zhǎng)的角色The Role of Store Manager,人事管理者（待續(xù)）Personnel Management (to be cont.),,,,,,,,店長(zhǎng)的角色The Role of Store

46、 Manager,人事管理者（續(xù)）Personnel Management (cont.),店長(zhǎng)的角色The Role of Store Manager,人事管理者（續(xù)）Personnel Management (cont.),,,,,員工的福利薪酬體系包括員工的薪資，福利費(fèi)，社險(xiǎn)，公積金，外派津貼，招聘等。Compensation and benefits including salary, welfare contribut

47、ions, insurance, housing fund, relocation benefits, recruitment.,對(duì)于下屬的人事管理包括：授權(quán)，認(rèn)可，尊敬，獎(jiǎng)勵(lì)和懲罰。Personnel management of subordinates: Delegation, Recognition, Respect, Reward & Sanction,培訓(xùn)并傳遞責(zé)任Training and transmission

48、 ofresponsibility,確定工作時(shí)間，休息日，午休，就餐時(shí)間，制服，更衣間等等。Scheduling, hours, days off, breaks, meals, uniforms, lockers, etc.,店長(zhǎng)的角色The Role of Store Manager,人事管理者（續(xù)）Personnel Management (cont.),培訓(xùn)員、培訓(xùn)協(xié)調(diào)人，對(duì)全店管理團(tuán)隊(duì)的培訓(xùn)，是店長(zhǎng)的長(zhǎng)期責(zé)任之一；對(duì)于

49、培訓(xùn)或培訓(xùn)類似的學(xué)習(xí)項(xiàng)目無(wú)故缺勤的情況做到“零”容忍。在培訓(xùn)中盡量多作到身體力行，例如：店長(zhǎng)親自參與培訓(xùn)實(shí)際上是讓整個(gè)團(tuán)隊(duì)對(duì)培訓(xùn)給予重視的最有效方式。Trainer, training coordinator, coach, remain a permanent responsibility of the store manager towards all members of the management team; zero t

50、olerance for non participation or implication in any and all training modules or programs. To manage by example in this area ie. to personally be involved in training is the most effect method.,店長(zhǎng)的角色The Role of Store Ma

51、nager,人事管理者（續(xù)）Personnel Management (cont.),個(gè)人表現(xiàn)評(píng)估是店長(zhǎng)向自己團(tuán)隊(duì)所負(fù)的主要責(zé)任之一。由人事部匯總的各項(xiàng)表現(xiàn)評(píng)估指標(biāo)不是用來(lái)評(píng)估員工的工具，而僅供相關(guān)員工的領(lǐng)導(dǎo)在進(jìn)行表現(xiàn)評(píng)估時(shí)起參考作用。定期的每半年或是每一年的員工表現(xiàn)評(píng)估實(shí)際上是最行之有效的方法。比起表現(xiàn)評(píng)估這一工作形式，其實(shí)更重要的是上級(jí)與下屬直接面對(duì)面正式交流的機(jī)會(huì)。The performance evaluation is

52、a core responsibility of the manager towards his team. Evaluations prepared by HR based on data collection or indicators are not a management tool for the individual concerned but for the individual’s supervisor. A per

53、iodic formalized review of past performance on an annual or semi-annual basis is the most effective method. More important than the content of the review is the face to face formal exchange between boss and subordinate.

54、個(gè)人表現(xiàn)評(píng)估與工資調(diào)整沒(méi)有著必要的聯(lián)系，但是一定程度上能起到促進(jìn)作用。The performance review is not necessarily connected to a salary adjustment but as required may help.,店長(zhǎng)的角色The Role of Store Manager,人事管理者（續(xù)）Personnel Management (cont.),店長(zhǎng)需要同時(shí)關(guān)注由人事

55、部和財(cái)務(wù)部所統(tǒng)計(jì)出的工作時(shí)數(shù)，進(jìn)而計(jì)算出的薪資以及社會(huì)福利費(fèi)繳納的情況，因?yàn)榈觊L(zhǎng)的主要職責(zé)之一就是保證工資支付過(guò)程的準(zhǔn)確性和合法性。所有的社會(huì)福利費(fèi)用、預(yù)提都必須按時(shí)紀(jì)錄在當(dāng)月的人事費(fèi)用當(dāng)中，同時(shí)每月的薪資單必須經(jīng)由店長(zhǎng)簽字認(rèn)可方可生效。HR and finance must not work independently in determining the hours worked, payroll calculations an

56、d social contributions without the oversight of the store manager who has the primary function of guaranteeing the veracity accuracy and legality of the payment process. All social contributions and withholding must be a

57、ccrued and posted in the store results to be signed off with the payroll by the store manager.,店長(zhǎng)的角色The Role of Store Manager,人事管理者（續(xù)）Personnel Management (cont.),與人事管理相關(guān)的指標(biāo)包括員工流失率，人效（SPMH），總工作小時(shí)數(shù)，加班小時(shí)數(shù)，人事費(fèi)用，培訓(xùn)小時(shí)數(shù)，培訓(xùn)店長(zhǎng)

58、的篩選情況；所有這些指標(biāo)都直接反應(yīng)了店長(zhǎng)在人事管理方面所傾注的力度。Key indicators including Staff turnover in %, Sales per man hour (SPMH), labor hours, overtime hours, Labor cost, number of training hours, potential store manager candidates groomed i

59、n the store, all serve to measure the degree of implication of the store manager in the management of human resources.招聘的需求必須由店長(zhǎng)事先認(rèn)可后方可進(jìn)行，同時(shí)部門(mén)主管的聘用必須經(jīng)過(guò)店長(zhǎng)的親自面試。Recruitment of store staff requires the prior authorizatio

60、n of the store manager and all department manager level members must be interviewed personally.,店長(zhǎng)的角色The Role of Store Manager,人事管理者（續(xù)）Personnel Management (cont.),作為店長(zhǎng)基本管理原則的另外一個(gè)方面就是對(duì)員工的尊重，在任何勞資雙方出現(xiàn)爭(zhēng)議的情況下，按照勞動(dòng)法的相關(guān)規(guī)定記錄

61、員工工作時(shí)間，保障員工的權(quán)利和義務(wù)是對(duì)員工的尊重。管理者的任意武斷，沒(méi)有道理和不穩(wěn)定的行為舉止導(dǎo)致的勞資糾紛都是不能被赦免和容忍的。店長(zhǎng)作為公司在店內(nèi)的最高權(quán)利監(jiān)督者其職責(zé)之一就是保證上述的問(wèn)題不在店內(nèi)發(fā)生。Basic management principles and practices require in addition to a respect for the employee, a respect for the pro

62、visions of labor law relating to work hours, rights and obligations of employees in the face of abuse or inappropriate conduct by superiors. Arbitrary, irrational or erratic behavior by management leading to abuse of sta

63、ff will not be condoned or tolerated. The store manager is the warrant on behalf of the company in the prevention of such abuses of power.,店長(zhǎng)的角色The Role of Store Manager,你有22分鐘分組討論。你有4分鐘介紹討論結(jié)果；記住，僅1頁(yè)的介紹！You have 22 m

64、inutes to prepare.You have 4 minutes to present,and you shall make a one page presentation!,頭腦風(fēng)暴 1 – 授權(quán)Brain storm 1 – Delegation,何謂“授權(quán)”？What is “delegation”?,一項(xiàng)有效的授權(quán)需要哪些關(guān)鍵的步驟？What are the key ingredients for effect

65、ive delegation?,請(qǐng)舉出在您工作中使用以上關(guān)鍵步驟，進(jìn)行有效授權(quán)的成功例子？Show 1 success delegation example with the key ingredients in your store management?,店長(zhǎng)的角色The Role of Store Manager,人事管理者（續(xù)）Personnel Management (cont.),授權(quán)、監(jiān)控和跟進(jìn)是3個(gè)最為重要的控制門(mén)

66、店管理人員的管理原則。Delegation, control, follow up are the 3 overriding principles governing management of the store teams.授權(quán)，確定被授權(quán)人的職責(zé)范圍。Delegation: defined responsibilities awarded to designated person.監(jiān)控，是一項(xiàng)持續(xù)不斷的任務(wù)，直接的參與到授

67、權(quán)范圍和職責(zé)履行情況的跟蹤。Control: ongoing and sustained direct involvement and oversight of the delegated process or responsibility.跟進(jìn)，是用來(lái)衡量授權(quán)過(guò)程中或授權(quán)任務(wù)的執(zhí)行質(zhì)量和效率的工具。Follow up: the measurement of the quality and efficiency of the perf

68、ormance and result of the delegated process or task.,店長(zhǎng)的角色The Role of Store Manager,人事管理者（續(xù)）Personnel Management (cont.),如果以上三個(gè)方面能夠得到保障，店長(zhǎng)們便可以向自己的管理團(tuán)隊(duì)授權(quán)。授權(quán)的過(guò)程不是一個(gè)店長(zhǎng)放棄其責(zé)任或者減小店長(zhǎng)責(zé)任范圍的過(guò)程。授權(quán)之后，店內(nèi)其他人員造成的不良后果仍然是店長(zhǎng)的責(zé)任所在（盡管有時(shí)候店

69、長(zhǎng)并沒(méi)有進(jìn)行任何的控制和跟進(jìn)）。Delegation by a store manager to his management team is an act which reinforces his authority if the 3 steps are followed. It is not to be a process which relinquishes authority of the store manager or d

70、iminishes his scope of responsibility. Decisions or actions resulting from delegation remain the responsibility of the store manager who must assume the consequences of his act of delegation (if there is neither control