抱怨信寫(xiě)法的課件

1、,,( 正文 ),,,,,2,,,,January ( Jan. ) 一月 February ( Feb. ) 二月March ( Mar. ) 三月 April ( Apr. ) 四月( May 五月, June 六月, July 七月不縮寫(xiě) )August ( Aug. ) 八月 September ( Sept. ) 九月October

2、 ( Oct. ) 十月 November ( Nov. ) 十一月December ( Dec. ) 十二月,寫(xiě)書(shū)信時(shí):開(kāi)頭語(yǔ)--- I’m glad to hear from you . How nice to hear from you again . I’m writing to tell you something about … Yo

3、ur letter of ( August 29 ) came to me only yesterday . I really don’t know how to thank you for your help / kindness …結(jié)束語(yǔ)--- Please give my best regards to …. Wishing you success I’m look

4、ing forward to hearing from you soon. Best wishes ! / Best wishes to you !謙稱(chēng): Yours sincerely , Yours truly , Yours respectfully ,,1.Letters of complaint ( 抱怨信 ) : 購(gòu)買(mǎi)的商品發(fā)現(xiàn)有毛病,對(duì)商品質(zhì)量, 或某項(xiàng)服務(wù)不滿(mǎn)意, 你會(huì)寫(xiě)信投訴,提出意見(jiàn).這類(lèi)投訴信或

5、抱怨信屬于公務(wù)信函 ,用詞比較正規(guī),沒(méi)有客套語(yǔ).2. 格式: 稱(chēng)呼不必寫(xiě)出收信人的姓名, 只需簡(jiǎn)單地寫(xiě) Dear Sir(s)3. 一般包括三個(gè)內(nèi)容: 1). 寫(xiě)信的目的 2). 投訴或抱怨的內(nèi)容 3). 處理意見(jiàn)和要求.書(shū)寫(xiě)簡(jiǎn)潔,開(kāi)門(mén)見(jiàn)山,直截了當(dāng).,Dear Sir , I’m writing to say that I’m not satisfied with the fridge I bought

6、two weeks ago . I found something wrong with it . The “ COLD CONTROL ” doesn’t work well . Also , when it starts it makes a loud noise . I rang your service center several times , but nobody came . I hope you’ll look int

7、o the matter and send someone to repair it or change another one for me . Or else , take back the fridge and I’ll get my refund . I’m looking forward to your reply . Thank you .

8、 Yours sincerely , Zhou Lan,Problems to be solved :時(shí)態(tài)語(yǔ)言的流暢性?。ǘ嘤玫氐烙⒄Z(yǔ)短語(yǔ)或句型）描述要符合客觀事實(shí)書(shū)寫(xiě)錯(cuò)句：I have bought your company

9、’s fridge some days ago . After use …When it works it makes much noises .I wish you can help to repair the fridge …When I back home , I found …The problem of the fridge was the Cold Control didn’t work .,上個(gè)月你 ( Wendy

10、 Bronson )在度假時(shí)買(mǎi)了條絲綢短裙,后來(lái)發(fā)現(xiàn)裙子上有一大黑點(diǎn)。此事令你感到心煩.你認(rèn)為物有所值, 你以裙子的標(biāo)價(jià)付了錢(qián),就應(yīng)得到相應(yīng)的高質(zhì)量 。隨信退還裙子并要求全額退回80.50 美元和3.25 美元的郵資。寫(xiě)信日期為2004 年 6月15日 。,June 15 , 2004Dear Sir ,I’m writing to you about a silk skirt I bought from your cente

11、r when I was on holiday last month .When I got time and took it out of the bag , I found a large blackmark on the side . I was very much upset to discovery this mark . At your prices , I expect top quality !I am return

12、ing the skirt with this letter and expect to receive a full refund of $ 80.50 , along with $ 3.25 postage .Best wishes ! Yours sincerely ,