銀行物業(yè)管理投標(biāo)方案

1、1102銀行物業(yè)管理方案銀行物業(yè)管理方案目錄第三章第三章服務(wù)管理策劃思路服務(wù)管理策劃思路......................................................4一、服務(wù)基本概況.................................................................................................................

2、...5二、物業(yè)服務(wù)總體思路............................................................................................................5三、物業(yè)管理整體設(shè)想與策劃....................................................................................

3、............8（一）創(chuàng)建安全銀行大樓工程........................................................................................81、實(shí)行分時段、分等級防范..................................................................................82、保安員的個人素

4、質(zhì)..............................................................................................93、重視安全隱患點(diǎn)..................................................................................................94、車輛管理..........

5、....................................................................................................9（二）創(chuàng)建效能銀行大樓工程......................................................................................101、“一站式”服務(wù).........

6、.......................................................................................102、5A級自動管理..................................................................................................10（三）創(chuàng)建環(huán)保銀行大樓工程.........

7、.............................................................................111、垃圾無“痕跡”................................................................................................112、空氣無“異味”.........................

8、.......................................................................113、場所無“病菌”................................................................................................114、錯時保潔制.................................

9、.......................................................................11（四）創(chuàng)建專業(yè)化服務(wù)銀行大樓工程..........................................................................121、引入酒店“金鑰匙”個性念理化即全方位服務(wù)。................................

10、..122、會務(wù)服務(wù)............................................................................................................12（五）公共設(shè)備設(shè)施的維護(hù)和工程修繕管理..............................................................131、工作內(nèi)容：..........

11、............................................................................................132、工作標(biāo)準(zhǔn)：........................................................................................................16（六）特約服務(wù)管理....

12、..................................................................................................16（七）主要管理人員的委派與管理人員的提升..........................................................17第四章第四章管理機(jī)構(gòu)設(shè)置和標(biāo)準(zhǔn)要求管理機(jī)構(gòu)設(shè)置和標(biāo)準(zhǔn)要求............

13、............................1818一、管理框架設(shè)置圖..............................................................................................................18二、各部門崗位職責(zé)..........................................................

14、....................................................18三、人員培訓(xùn)的目標(biāo)和要求..................................................................................................25（一）培訓(xùn)內(nèi)容及培訓(xùn)方式..........................................

15、................................................25（二）培訓(xùn)后要達(dá)到的目標(biāo)..........................................................................................26四、員工上崗儀表、行為、態(tài)度標(biāo)準(zhǔn)..................................................

16、................................29五、各崗位操作規(guī)范..............................................................................................................31第五章第五章秩序維護(hù)及車輛管理秩序維護(hù)及車輛管理.........................................

17、.......3131一、物業(yè)服務(wù)區(qū)域內(nèi)公共秩序維護(hù)分析..............................................................................32二、公共秩序維護(hù)方案......................................................................................................

18、....323102（三）排水溝清潔標(biāo)準(zhǔn)..................................................................................................61（四）地下雨、污水管井疏通清潔標(biāo)準(zhǔn)......................................................................62（五）雕飾裝飾物、宣傳

19、欄、標(biāo)識宣傳牌保潔標(biāo)準(zhǔn)，裝飾物每月清潔一次，清潔后檢查無污跡、積塵。..................................................................................................62（七）玻璃窗、門保潔標(biāo)準(zhǔn)..........................................................................

20、................62（八）地下室保潔標(biāo)準(zhǔn)..................................................................................................62五、保潔應(yīng)急預(yù)案....................................................................................

21、..............................62一、客戶打碎物品后的應(yīng)急處理..................................................................................63二、客戶嘔吐后的應(yīng)急處理..............................................................................

22、............63三、污雨水井、管道、化糞池堵塞的應(yīng)急處理........................................................63四、梅雨天氣應(yīng)急處理................................................................................................63五、在公共場所發(fā)現(xiàn)反動標(biāo)語的處理....

23、......................................................................64六、酗酒鬧事的應(yīng)急處理..............................................................................................65第七章第七章設(shè)備與設(shè)施管理設(shè)備與設(shè)施管理.....................

24、...................................6565一、設(shè)備安全運(yùn)行管理方案..................................................................................................65二、供電系統(tǒng)管理方案...........................................................

25、...............................................66（一）實(shí)現(xiàn)降低干擾的目標(biāo)措施..................................................................................66（二）預(yù)防重大安全事故措施............................................................

26、..........................66三、弱電及自動化系統(tǒng)管理方案..........................................................................................67四、照明系統(tǒng)管理方案............................................................................

27、..............................68五、通風(fēng)系統(tǒng)管理方案..........................................................................................................68六、消防系統(tǒng)管理方案............................................................

28、..............................................68七、電梯系統(tǒng)管理方案..........................................................................................................69八、給排水系統(tǒng)管理方案...........................................

29、...........................................................71九、共用配套設(shè)施管理方案..................................................................................................75十、共用設(shè)施管理方案.....................................

30、.....................................................................75十一、設(shè)備設(shè)施系統(tǒng)故障和事故應(yīng)急處置預(yù)案..................................................................76（一）供配電系統(tǒng)應(yīng)急處理流程...............................................

31、...................................76（二）配電柜自動空氣開關(guān)跳閘的處置....................................................................77（三）變配電房發(fā)生水浸時的處置..............................................................................77（

32、四）電梯困人救援規(guī)程..............................................................................................78第八章第八章接待及接待及會務(wù)管理會務(wù)管理........................................................7979（一）會務(wù)前的準(zhǔn)備工作.......................

33、...............................................................................81（二）會務(wù)期間的服務(wù)工作..................................................................................................82（三）會務(wù)結(jié)束后的整理檢查工作............

34、..........................................................................84第九章第九章網(wǎng)點(diǎn)管理網(wǎng)點(diǎn)管理....................................................................8484一、設(shè)施方案：...................................................

35、.................................................................84◆網(wǎng)點(diǎn)負(fù)責(zé)人崗位職責(zé)：............................................................................................85◆保安員崗位職責(zé)：.......................................