京東商城運營策劃書

1、1京東商城運營策劃書京東商城運營策劃書目錄目錄一、進駐京東商城.......................................................................................31入駐流程................................................................................................

2、..3二、京東商城開業(yè)準備...............................................................................31人力規(guī)劃..................................................................................................31.1人員配置圖...............

3、.......................................................................31.2人員工作表......................................................................................42客服制度................................................

4、..................................................62.1客服部重要性..................................................................................62.2客服部崗位職責(zé)...................................................................

5、............62.3日常管理制度..................................................................................82.4提成及獎勵制度...............................................................................82.5懲罰措施..................

6、........................................................................92.6工作原則和行為守則（附錄一）......................................................92.7日常工作規(guī)范（附錄二）.............................................................

7、...92.8日常工作過程（附錄三）................................................................92.9客服語言規(guī)范（附錄四）................................................................9三、店鋪運營....................................................

8、........................................101運營規(guī)劃................................................................................................101.1店鋪的上線及日常管理..............................................................

9、....101.2營銷活動........................................................................................101.3售后問題........................................................................................103一、進駐京東商城一、進駐京東商城詳情登