如何有效接待客戶

1、如何有效接待客戶,陳 靜,,培訓(xùn)目的,根據(jù)成交統(tǒng)計(jì)：店面接待占成交客戶來源的21.6%，是所有客戶成交渠道的第一位，目前我們店面接待能力非常有限，接待人員參差不齊，希望通過本次培訓(xùn)提升大家的接待能力，掌握更多的客戶業(yè)主信息，讓我們距離成交更近，要求大家認(rèn)真聽講，應(yīng)用到實(shí)際工作當(dāng)中,如何做高質(zhì)量接待？,如何做高質(zhì)量 ------店面接待？,,,,店面接待的技巧,,培訓(xùn)目錄,,培訓(xùn)目錄,

2、店面接待的目的,店面接待的準(zhǔn)備,店面接待的流程,店面接待的話術(shù),店面接待的目的,店面接待是第一次與一個(gè)準(zhǔn)客戶面對(duì)面互 相了解接觸的機(jī)會(huì)，必須了解詳細(xì)需求并留下聯(lián)系方式以最快的速度形成帶看！店面接待：目的！目的！1、了解客戶的需求2、推銷公司3、推銷自己4、完成本次或下次看房的目的,店鋪接待的工具,1 小區(qū)規(guī)劃圖，戶型間隔圖2 筆記本 計(jì)算器3 卡片,店鋪接待的目的？,店門口攀談：目的？

3、 當(dāng)客戶在店門口看展板或房源貼時(shí)，我們需以輕松的口吻問客戶想了解什么，沒有需求也可以隨便看看，不要上來就讓客戶進(jìn)店，他們會(huì)有壓力！ 例如： A小區(qū)業(yè)主接待，在對(duì)手公司門口業(yè)主被問及需求是否有房賣時(shí)馬上說：不，當(dāng)走到B店是經(jīng)紀(jì)人很禮貌的說隨便看看然后講述了一些近期的成交后，雙方慢慢攀談起來，并成功委托一套獨(dú)家房源售出。引客戶進(jìn)門：目的？ 請(qǐng)入座、倒水（同事配合） 解除客戶壓力后，必須

4、把客戶引進(jìn)店門。 倒水的目的：讓客戶輕松一些，把客戶留住。坐著喝水和站在門口兩者比較哪個(gè)客戶更能把需求說的更詳細(xì)一些。提醒：店面接待客戶時(shí)人員不要太多，否則客戶不敢進(jìn)店，當(dāng)一個(gè)人介紹時(shí)其他人不要一起去銷售否則客戶不知道聽誰的。,,,,,Add your title in here,Add your title in here,Add your title in here,ThemeGallery is a Design D

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