terminology 酒店專業(yè)術(shù)語

1、TERMINOLOGY酒店專業(yè)術(shù)語A:AdjoiningRooms:Twoseparateroomswithacommonwall.相鄰房間AdvanceDeposit:Paymentinadvanceonanaccountpritotheguest`sarrivalindertoassurearoom.beingheldafter6:00pmguaranteereservation.預收定金Allowance:Areductionin

2、theguest`sbill(folio)resultingfromeitherunsatisfactyserviceapostingerr.調(diào)賬ArrivalTime:Thedayaguestisexpectedtoregisterwiththehotel.預抵日期AmbulatyRoom:Roomespeciallyequippedfwheelchairpatients.殘疾人房ASAP:AsSoonAsPossible盡快Aver

3、ageRoomRate:TheaveragenumberofdollarsderivedfromthesaleofroomsThisiscalculatedbydividingtotalroomrevenuebythevumberofroomsold.Therateshouldberateexclusivebreakfastroomsurges.平均房價Availability:Denotesaconditionalstatusofro

4、oms.SPACKAVAILABLEmeansaroomcanbeobtainedthroughreservationregistration.出租率B:BacktoBack:Thisiswhenonegroupisbroughtintothehoteljustasanothergroupisreadytodepart預抵和預離是同一間房Blocked:Areservationfwhichaspecificroomhasbeenrese

5、rved.所房BucketCheck:Verificationthatinfmationonregistrationcardsisidenticaltoinfmationofthecomputer.掛牢Booked:Reservationscanonlybeacceptedfagroupconventionstillholdingopenroomblocks.預定C:CallAccounting:Computersystemthattr

6、acksguesttelephonecalls.電話計費系統(tǒng)CancellationNumber:Numbergiventoacustomerwhoiscancelingaguaranteedreservation.ThenumberappearsontheComputerScreenwhenareservationiscancelled.刪除預定號碼CheckIn:RefertoCI.Thefmaliticsattendanttoar

7、rivalatahotelincludingsigningofregistrationcard.辦理入住ChcekInTime:Hotelstardcheckintimeis14:00CheckOut:RefertoCO.Thefmalitiesattendanttodepartureoftheguestthesettlementoftheaccount.退房CheckOutTime:Hotelstardcheckouttimeis12

8、:00noon.OnlyPriityClubRewardmemberentitledlatecheckouttill14:00.thelatestcheckouttimeis16:00whichshouldapprovedbythehotelmanagement.Anlatecheckoutisapprovedmustbenotedinthedeparturetimefield.退房時間occupancy.每周所要做的預報FullHou

9、se:Allroomsoccupiednoroomsleftfsale滿房G:GrMasterKey:Keythatwillopenallhoteldospinourlocks.萬能鑰匙GrossRevenueRept:Reconciliationofallactivityinthehotelbasedinstatisticsdollars.Thisisdonedailybytheaccountsdepartments.收益報告Grou

10、pBusiness:RoomreservationbookedthroughtheSalesDepartmentten(10)roomsme.公司團隊，通過銷售部預定的房間并且總數(shù)在10間以上GroupRoomBlock:SpeciallyassignedgroupofroomsfaSalesDepartmentgroup.團隊鎖房GTD:Guaranteed.擔保預定GTDNoShow:Aguestwithaguaranteedres

11、ervationwhodoesnotarrive.擔保預定但未到GuaranteedReservation:Areservationwhosepaymentisguaranteedistheeventofanoshow.Thesearemade擔保預定GNR:Guestnamerecd.客人姓名記錄表L:Latege:Ahotelgethatarrivesatthefrontdeskfbillingaftertheguestshavec

12、heckedout.追帳LateArrival:Aguestwithareservationwhoexpectstoarriveafterthecutoffhoursonotifiesthehotelaccdingly.有預定的客人晚到達酒店LetterOfCredit:AlettersubmittedoncompanystationerytothehotelCreditManagerrequestingbillingprocedure

13、s.WhenapprovedbytheAccountsdepartmenttheFrontDeskisgivenguest`snameinfmationsothattheaccountwillbehledproperlyatcheckout.LongStayingGuest:Agueststaysinthehotelcontinuouslyexceeds15days.長住客（連續(xù)15天）M:MarketCode:Codesestabli

14、shedfdifferentmarketsusingourhotel.市場代碼MasterAccount(MasterFolio):Onefoliopreparedfgrouponwhichallgroupgesareaccumulated.團隊主帳（假房）MasterKey:Willopenalmostalldosinthehotelbutwillnotopenpinoutlocks.酒店總鑰匙MOD：ManagerOnDutythe