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1、TERMINOLOGY酒店專業(yè)術(shù)語A:AdjoiningRooms:Twoseparateroomswithacommonwall.相鄰房間AdvanceDeposit:Paymentinadvanceonanaccountpritotheguest`sarrivalindertoassurearoom.beingheldafter6:00pmguaranteereservation.預收定金Allowance:Areductionin
2、theguest`sbill(folio)resultingfromeitherunsatisfactyserviceapostingerr.調(diào)賬ArrivalTime:Thedayaguestisexpectedtoregisterwiththehotel.預抵日期AmbulatyRoom:Roomespeciallyequippedfwheelchairpatients.殘疾人房ASAP:AsSoonAsPossible盡快Aver
3、ageRoomRate:TheaveragenumberofdollarsderivedfromthesaleofroomsThisiscalculatedbydividingtotalroomrevenuebythevumberofroomsold.Therateshouldberateexclusivebreakfastroomsurges.平均房價Availability:Denotesaconditionalstatusofro
4、oms.SPACKAVAILABLEmeansaroomcanbeobtainedthroughreservationregistration.出租率B:BacktoBack:Thisiswhenonegroupisbroughtintothehoteljustasanothergroupisreadytodepart預抵和預離是同一間房Blocked:Areservationfwhichaspecificroomhasbeenrese
5、rved.所房BucketCheck:Verificationthatinfmationonregistrationcardsisidenticaltoinfmationofthecomputer.掛牢Booked:Reservationscanonlybeacceptedfagroupconventionstillholdingopenroomblocks.預定C:CallAccounting:Computersystemthattr
6、acksguesttelephonecalls.電話計費系統(tǒng)CancellationNumber:Numbergiventoacustomerwhoiscancelingaguaranteedreservation.ThenumberappearsontheComputerScreenwhenareservationiscancelled.刪除預定號碼CheckIn:RefertoCI.Thefmaliticsattendanttoar
7、rivalatahotelincludingsigningofregistrationcard.辦理入住ChcekInTime:Hotelstardcheckintimeis14:00CheckOut:RefertoCO.Thefmalitiesattendanttodepartureoftheguestthesettlementoftheaccount.退房CheckOutTime:Hotelstardcheckouttimeis12
8、:00noon.OnlyPriityClubRewardmemberentitledlatecheckouttill14:00.thelatestcheckouttimeis16:00whichshouldapprovedbythehotelmanagement.Anlatecheckoutisapprovedmustbenotedinthedeparturetimefield.退房時間occupancy.每周所要做的預報FullHou
9、se:Allroomsoccupiednoroomsleftfsale滿房G:GrMasterKey:Keythatwillopenallhoteldospinourlocks.萬能鑰匙GrossRevenueRept:Reconciliationofallactivityinthehotelbasedinstatisticsdollars.Thisisdonedailybytheaccountsdepartments.收益報告Grou
10、pBusiness:RoomreservationbookedthroughtheSalesDepartmentten(10)roomsme.公司團隊,通過銷售部預定的房間并且總數(shù)在10間以上GroupRoomBlock:SpeciallyassignedgroupofroomsfaSalesDepartmentgroup.團隊鎖房GTD:Guaranteed.擔保預定GTDNoShow:Aguestwithaguaranteedres
11、ervationwhodoesnotarrive.擔保預定但未到GuaranteedReservation:Areservationwhosepaymentisguaranteedistheeventofanoshow.Thesearemade擔保預定GNR:Guestnamerecd.客人姓名記錄表L:Latege:Ahotelgethatarrivesatthefrontdeskfbillingaftertheguestshavec
12、heckedout.追帳LateArrival:Aguestwithareservationwhoexpectstoarriveafterthecutoffhoursonotifiesthehotelaccdingly.有預定的客人晚到達酒店LetterOfCredit:AlettersubmittedoncompanystationerytothehotelCreditManagerrequestingbillingprocedure
13、s.WhenapprovedbytheAccountsdepartmenttheFrontDeskisgivenguest`snameinfmationsothattheaccountwillbehledproperlyatcheckout.LongStayingGuest:Agueststaysinthehotelcontinuouslyexceeds15days.長住客(連續(xù)15天)M:MarketCode:Codesestabli
14、shedfdifferentmarketsusingourhotel.市場代碼MasterAccount(MasterFolio):Onefoliopreparedfgrouponwhichallgroupgesareaccumulated.團隊主帳(假房)MasterKey:Willopenalmostalldosinthehotelbutwillnotopenpinoutlocks.酒店總鑰匙MOD:ManagerOnDutythe
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