赤峰電業(yè)局客戶服務(wù)管理系統(tǒng)分析與設(shè)計.pdf

1、大連理工大學(xué)碩士學(xué)位論文赤峰電業(yè)局客戶服務(wù)管理系統(tǒng)分析與設(shè)計姓名：李春穎申請學(xué)位級別：碩士專業(yè)：工商管理指導(dǎo)教師：王旭坪20050611AbstractWiththedeepenninggraduallyofelectricsystemreformenterprisesmanagementenvironmenthaschangedunprecedentedlythemarketcompetitionisbecomingfiercer.U

2、ndermarketeconomytermscustomersourceenterpriseofprofithowaboutbeofthefiercemarketcompetitiongaincustomeroccupymarketwithgoodserviceintoobtainprofitofenterpriseinbeingjoyfulsatisfiedcustomeritistheimportantsubjectthatpres

3、entelectricenterprisesfaceitisanimportantissuewhichconcernselectricenterprisessurvivalanddevelopmenttoo.CustomerRelationshipManagementitisamanagementthoughtofakindofnewdevelopingenterpriseinformationizationfollowingERPCI

4、MSitistheacademicresearchandoneofthenewsubjectswhichenterprisesuse.Implementingcustomersrelationadministrativesysteminelectricenterprisesenterprisescanreachandimproveandsell，lowercostsfurther，increaseprofitsraisethegoalo

5、fcustomerssatisfaction.ThebackgrounddevelopmenttrendanddomesticandinternationalelectricsectorapplicationCustomerRelationshipManagement(CRM)ofthetheoryproductionofcustomersrelationmanagementofthistexthavebeenexplainedmana

6、genetworkanalysistotheelectriccustomersrelationincharacteristicofcombiningthepowersupplyenterprise.Thistexthasproposedthedesignplanofimplementingcustomersrelationadministrativesystemofpowersupplyenterprisetotherealityoft

7、hepoweradministrationofChifeng，haveanalysedanddesignedtothecustomerserviceadministrativesystemofpoweradministrationofChifengtheelectriccustomercaninquireaboutelectricconsumption，electricrate，electricgeneralknowledgethrou

8、ghtelephone，Internetthetroubleisreportedforrepairmenttheadministrativesystemofthecustomerserviceisbesidesoferingalotofkindserviceforusercanalsoimproveandmanage，improveandservetheefficiencyandquality，setupthemechanismofex

9、amining，analysetheusersneedsandpowerconsumingdevelopmenttrendoferthedecisionbasistoleadersofelectricenterprises.Thequestionandcountermeasureimplementedtothesystemfinallyhavecarriedonthediscussion.Keywords:CustomerRelatio