assistant manager checklist

1、AssistantManagerCheckList大堂經(jīng)理每日工作檢查清單大堂經(jīng)理每日工作檢查清單MningShift(07:0015:30)早班早班1.Advance10minutesfdutyhingovertheMasterKeytemparykeptitemsaswellastheAMcellphonewithnightshiftAM.提前10分鐘到崗，與夜班大堂副理交接萬(wàn)能鑰匙卡，臨時(shí)保管物品以及大副工作手機(jī)。2.Readth

2、eAMLogBookFollowupBookmeetingminutes.閱讀交班記錄，事項(xiàng)跟進(jìn)本以及相關(guān)會(huì)議記要進(jìn)行跟進(jìn)和記錄工作。3.ReviewFODailyActivityrept，confirmitiscrectsentthemtothesecretaryofGMDGMataround8:30checkExpectedarrivalssendVIPamenityderstoRoomServiceetc.MeovertheAMm

3、ustgototheroomsinpersontotestthevalidityofthekeycards.從系統(tǒng)中查看當(dāng)日預(yù)抵的貴賓、長(zhǎng)住客報(bào)表，確保鎖定的房間是空房并做好了提前登記的準(zhǔn)備工作。將房號(hào)通知客房部，并要求做好相關(guān)布置準(zhǔn)備工作，商務(wù)中心打印出歡迎信。將貴賓客房贈(zèng)品通知單下到送餐部。此外，大堂副理必須親自去準(zhǔn)備好的房間檢查房間布置情況，確保房間鑰匙可以打開(kāi)房門。6.ChecktheGuestBirthdayreptfromt

4、hePMSissueBirthdayCakedertotheroomservicehelpBCpreparetheBirthdayCard.從系統(tǒng)中查看當(dāng)日賓客生日?qǐng)?bào)表，準(zhǔn)備生日蛋糕單給送餐部，并協(xié)助商務(wù)中心打印生日卡。7.WalkaroundthelobbyallFOsectionsaswellashotelotherpublicareasensuringthatallareoperatingnmallyingoodderinclud

5、ingthestaffgrooming.巡查大堂前廳其他營(yíng)運(yùn)部門以及所酒店其他公共客用區(qū)域，確保運(yùn)作正常有序，員工儀容儀表規(guī)范。8.ReadthelogbooksofallFOsectionsgivedueattentiontotherecdedfollowupsAfternoonShift(14:30—23:00)中班中班1.Advance10minutesfdutyhingovertheMasterKeytemparykeptite

6、msaswellastheAMcellphonewithmningshiftAM.提前10分鐘到崗，與早班大堂副理交接萬(wàn)能鑰匙卡，臨時(shí)保管物品以及大副工作手機(jī)。2.ReadtheAMLogBookFollowupBookmeetingminutes.閱讀交班記錄，事項(xiàng)跟進(jìn)本以及相關(guān)會(huì)議記要進(jìn)行跟進(jìn)和記錄工作。3.ReviewFODailyActivityrepttocheckExpectedarrivals&departureseven

7、tsofthedayGroupinfmation查看前廳部日?qǐng)?bào)表，關(guān)注當(dāng)日預(yù)抵及預(yù)離情況，以及當(dāng)日會(huì)議及團(tuán)隊(duì)預(yù)抵準(zhǔn)備情況。4.ConductbriefingwithallFOmningshiftstaff.給前廳各崗位中班員工開(kāi)交班會(huì)。5.ChecktheArrivalReptofVIPLSGReturnGuestsfromthePMSmakingsurethattheroomsblockedareinVCstatuspreregist

8、rationwkbeingdone.TheAMmustgototheroomsinpersontochecktheamenitysetupaswellastotesttvalidityofthekeycards.從系統(tǒng)中查看當(dāng)日預(yù)抵的貴賓、長(zhǎng)住客報(bào)表，確保鎖定的房間已經(jīng)是VC房并做好了提前登記的準(zhǔn)備工作。大堂副理必須親自去準(zhǔn)備好的房間檢查房間貴賓贈(zèng)品布置情況，并確保房間鑰匙可以打開(kāi)房門。6.WalkaroundthelobbyallFO

9、sectionsaswellashotelotherpublicareasensuringthatallareoperatingnmallyingoodderincludingthestaffgrooming.巡查大堂前廳其他營(yíng)運(yùn)部門以及所酒店其他公共客用區(qū)域，確保運(yùn)作正常有序，員工儀容儀表規(guī)范。7.FollowuptheDueOutReptmakesurenodueoutroomsafter18:00inthePMS.繼續(xù)跟進(jìn)當(dāng)天預(yù)離

10、房報(bào)表。確保至下午6點(diǎn)PMS中沒(méi)有dueout房間。8.PrintcheckRoomDiscrepancyReptat15:00infmingtheHSKPtochangetheRoomStatuscrectlyfilethecompletedreptwithsignature.(make1mecopyftheFChedinbynightAM.)下午3點(diǎn)打印并核對(duì)房態(tài)差異報(bào)表跟進(jìn)并將正確的房態(tài)通知客房部更改。將處理完的報(bào)表簽字存檔，并復(fù)