運營支撐保障管理規(guī)程

1、文檔編號：運營支撐保障管理規(guī)程(Version1.0)2009年7月第3頁共33頁目錄1.概述.........................................................................................................52.運營支撐保障體系架構(gòu).......................................................

2、..................62.1.體系架構(gòu)圖.............................................62.2.各部門職責.............................................62.3.運營支撐各層面間的分工協(xié)作.............................83.主動運維管理規(guī)范..................................

3、...............................................93.1.主動運維的概念..................................................................................93.2.建立預檢、巡檢及預警機制............................................................10

4、3.3.建立和完善故障處理預案制度........................................................104.故障管理規(guī)范.......................................................................................114.1.故障定義........................................

5、....................................................114.2.故障的分級........................................................................................134.3.故障的超時與升級.......................................................

6、.....................144.4.故障的受理與處理............................................................................144.5.故障的通知通報機制........................................................................175.割接管理規(guī)范............