管家素質(zhì)

1、ButlerTraits(C)CopyrightInternationalButlers2011China2011姓名Name：[5=excellent卓越4=good良好3=average一般2=needsimprovement需要提高1=bad差]Traits素質(zhì)素質(zhì)Definition定義定義Day1Day2Day3Day4Day51Approachability親和力Guestsclientsbusinessrelationsc

2、ometoyoueasilyyouhaveanopenattitudebodylanguages.客人客戶商業(yè)伙伴可以輕松地來找你；你有開放的態(tài)度和身體語言2Awaresurroundingssecurity意識；周圍情況，安全Youquickseewhathappensaroundyou.Linkedtoinitiativetakeactionwhenrequiredawarenesswithoutactionhasnovalue!你

3、很快能看到發(fā)生在你周圍的事情。在需要的時候主動采取行動：沒有行動的意識是沒有價值的！3Creative創(chuàng)造性Youcan(easily)findnewsurprisingelementstoWOWtheguest.Ifthingsdonotwkoutyoufindotherswaystoachievetheobjective:awinnerneverquits.Thinkoutsidethebox.你可以輕松地找到新的令人驚訝的因素來使

4、客人感到驚嘆。如果不起作用，你可以找到其他方式來實(shí)現(xiàn)該目標(biāo)：贏家是永不放棄的。跳出常規(guī)思維。4Curiosity好奇心Youeasilyaskquestionsaboutwhatyoudonotknow:youwanttoknowalot.你能輕松地就你不知道的事情提問：你想知道很多事情5Desiretopleaseothers取悅別人的愿望Itisnotamust:itcomesbynaturetoassistputotherpeop

5、leupfrontincludingattentiveness不是強(qiáng)為，而是天性樂于助人，讓其他人覺得很舒服，包括關(guān)注他人6Detailediented注重細(xì)節(jié)Youhaveakeeneyesensefdetails:youarecarefulthough你有一雙敏銳的明察秋毫的眼睛：你仔細(xì)而且透徹7Flexible靈活Youeasilycanchangeyourprogramifneeded.在需要情況下你可以輕松地更改計劃。8Hyg

6、iene衛(wèi)生Youpayattentiontocleanliness.你注重清潔。9Listener傾聽Youknowhowtolisten:tothewdstothenonverbalcommunication(itisnotrelatedtoyourlanguageskills)你知道如何傾聽：傾聽說話和非語言的交流（和你的語言技能無關(guān)）10Manners禮貌Youhavethegoodpolitewaytodoacttotalk:

7、youspeakeloquentyouaregoodatfmulatingwhatyouwanttosay你說話做事的方式很有禮貌：你說話流利；你能很好地組織你想說的話ButlerTraits(C)CopyrightInternationalButlers2011China2011Traits素質(zhì)素質(zhì)Definition定義定義Day1Day2Day3Day4Day511Ownership負(fù)責(zé)Youtakegeofaproblemreq

8、uestdoafollowuptilltheend.你對某個問題請求負(fù)起責(zé)任，并一直負(fù)責(zé)到底。12Passion熱忱Theinnerdrivetoexcel.希望卓越的內(nèi)在動力。13Prepared做好準(zhǔn)備Youarereadyatalltimeatanyplacewithanythingyoualsohaveyours在任何時候任何地點(diǎn)都為任何事情做好了準(zhǔn)備；而且你還有自己的腳本14Resourceful有辦法Youarealways