xxxx政府門(mén)戶(hù)網(wǎng)站維護(hù)項(xiàng)目運(yùn)維方案

1、XXXXXXX政府門(mén)戶(hù)網(wǎng)站維護(hù)項(xiàng)目運(yùn)維方案XXX公司2017年5月XXX運(yùn)維方案第ii頁(yè)1.3.7.5交接工作總結(jié)會(huì).........................................................................................................................271.4運(yùn)維保障服務(wù)方案............................

2、..........................................................................................................271.4.1系統(tǒng)安全性保障服務(wù)..................................................................................................

3、........................271.4.1.1網(wǎng)絡(luò)安全.....................................................................................................................................271.4.1.2信息安全.....................................

4、................................................................................................281.4.1.3設(shè)備安全...............................................................................................................

5、......................281.4.1.4數(shù)據(jù)安全.....................................................................................................................................301.4.1.5操作系統(tǒng)安全.....................................

6、........................................................................................321.4.1.6數(shù)據(jù)庫(kù)訪問(wèn)安全....................................................................................................................

7、.....321.4.2系統(tǒng)穩(wěn)定性保障服務(wù)..........................................................................................................................321.4.2.1XXX網(wǎng)站7X24小時(shí)網(wǎng)站監(jiān)控服務(wù)...................................................

8、..........................................321.4.2.2訪問(wèn)響應(yīng)時(shí)間監(jiān)控服務(wù)..............................................................................................................331.4.3系統(tǒng)故障處理保障服務(wù)................................

9、......................................................................................381.4.4系統(tǒng)突發(fā)事件處理保障服務(wù)..............................................................................................................391.4

10、.4.1處理方式.....................................................................................................................................401.4.4.2應(yīng)對(duì)黑客攻擊................................................................

11、.............................................................401.4.4.3突發(fā)事件緊急處理......................................................................................................................411.4.5內(nèi)容發(fā)布響應(yīng)保障服務(wù).......

12、...............................................................................................................491.4.6網(wǎng)站運(yùn)維文檔保障服務(wù)............................................................................................

13、..........................491.4.7響應(yīng)時(shí)間保障服務(wù)..............................................................................................................................601.4.7.1工作原則........................................

14、.............................................................................................601.4.7.2應(yīng)急處置工作要求..............................................................................................................

15、........601.4.7.3應(yīng)急組織機(jī)構(gòu)與職責(zé)..................................................................................................................601.4.7.4應(yīng)急事件分級(jí).................................................................

16、............................................................611.4.7.5應(yīng)急響應(yīng).....................................................................................................................................631.4.7.6保障措施.

17、....................................................................................................................................681.4.7.7信息發(fā)布...........................................................................

18、..........................................................691.4.7.8后期處置.....................................................................................................................................691.4.7.9宣傳、培訓(xùn)和演

19、練......................................................................................................................701.4.7.10附錄.........................................................................................

20、..................................................711.4.7.11XXX專(zhuān)業(yè)的客服中心.................................................................................................................731.4.8日常工作管理保障服務(wù)....................

21、..................................................................................................731.4.8.1工作總則.............................................................................................................

22、........................731.4.8.2服務(wù)時(shí)間.....................................................................................................................................741.4.8.3匯報(bào)管理.....................................

23、................................................................................................741.4.8.4問(wèn)題管理...............................................................................................................

24、......................741.4.8.5知識(shí)庫(kù)管理.................................................................................................................................751.4.8.6服務(wù)記錄管理........................................

25、.....................................................................................75第二章第二章售后服務(wù)保障方案售后服務(wù)保障方案...............................................................................................................

26、..............762.1售后服務(wù)組織機(jī)構(gòu)......................................................................................................................................762.2售后服務(wù)規(guī)范................................................

27、..............................................................................................772.3售后服務(wù)方式及內(nèi)容................................................................................................................

28、..................792.3.1呼叫中心（內(nèi)含本項(xiàng)目運(yùn)維組）......................................................................................................792.3.2郵件服務(wù)....................................................................